Search found 3 matches

by Karthi
Fri Oct 22, 2010 10:07 am
Forum: ITIL Certification
Topic: Manager SS exam - question from the exam
Replies: 8
Views: 9910

Re: Manager SS exam - question from the exam

Hi Maher Do you have answers for other question? please share that with me Thanks Can anybody answer me the following questions: -What difficulties would the customers of IT services face in an organization that did not have a Change Management process? - Why might not having a Change Management pro...
by Karthi
Fri Oct 22, 2010 9:48 am
Forum: ITIL Certification
Topic: ITIL Service manager exam
Replies: 3
Views: 5726

ITIL Service manager exam

Yes,I do have a case study of SAPETCO. This is one of the sample question which was shared by my friend.I am preparing the answers for the same which can help me to pass the exam at least this time.as i could not clear it last time I have already prepared the answers for these questions, however las...
by Karthi
Fri Oct 22, 2010 8:06 am
Forum: ITIL Certification
Topic: ITIL Service manager exam
Replies: 3
Views: 5726

ITIL Service manager exam

Hi i require a quick help, I require answers for the below questions. 1.a, What are the responsiblities of Change managment process owner? 10idea/10 marks - responsibilities. b. What difficuilty would the customer of ITIL service face in an organization. who does not have Change management process. ...