Search found 53 matches

by vimprash
Wed Jul 14, 2010 7:36 am
Forum: Change Management
Topic: Myself new to ITIL
Replies: 6
Views: 4682

If you have done with the ITIL-Change Management process from V3/V2 book, that might tend you to ask more specific questions like how to manage a change window extension, how many emergency changes a month etc... You can ask specifc questions or search in net to get real time responses... All the be...
by vimprash
Wed Jul 14, 2010 7:32 am
Forum: The ITIL Service Desk
Topic: How to become a proactive Service Desk
Replies: 14
Views: 11463

Since SD is a reactive function, you can try to enhance the team's response time rather than trying to be proactive. You can improve the SD team by providing them with training on most repeated incidents by collecting the trend of Incidents... Proactiveness in approaching the calls/tickets can be de...
by vimprash
Wed Oct 14, 2009 2:47 am
Forum: ITIL Jobs
Topic: What salary can I expect in Chennai (India) for Change Mgr?
Replies: 10
Views: 17462

You can expect 3-4L PA.
by vimprash
Tue Oct 13, 2009 6:08 am
Forum: ITIL Jobs
Topic: Grad inc 3+ yrs service exp seeks management orientated role
Replies: 4
Views: 4949

Wow, you have got good chances to learn things. Appreciate that you lead a team. Why don you try in any job sites to find a job you look for. I can see that you have less years of experience but for right candidates role is not an issue.
by vimprash
Tue Oct 13, 2009 6:04 am
Forum: The ITIL Service Desk
Topic: Major Incident Post Mortem
Replies: 4
Views: 9463

We were discussing the same (Incidents-Post Mortem) last week as one of our client followed Major incident post mortem process. ITIL doesn't speaks about this and also if its a major incident we can create a problem record (Problem management process) to identify the underlying root cause and have a...
by vimprash
Mon Oct 12, 2009 10:17 am
Forum: ITIL Discussion
Topic: Service Call Status Changes form Void to other Status
Replies: 4
Views: 3656

Some tools won't allow to change the status once its set to Void/Closed with some other conditions. Please check your tool's functionality, reading help guide might help.
by vimprash
Mon Oct 12, 2009 12:39 am
Forum: ITIL Certification
Topic: v2 or v3
Replies: 10
Views: 7902

I feel its better to take up V2 and then go for bridging to V3.

All the best IMHO.Happy learning
by vimprash
Fri Oct 09, 2009 12:42 am
Forum: ITIL Jobs
Topic: Looking for oppurtunities in IT Operations and Service Dlvy.
Replies: 2
Views: 4380

Lots of openings coming in, especially in your city. Upload your resume iin job sites and you will get calls in few days... all the best
by vimprash
Fri Oct 09, 2009 12:27 am
Forum: Problem Management
Topic: Problem v's Incident
Replies: 4
Views: 6999

ITIL book (V2/V3) gives definition of Incident and Problem. Please have a look. Gather some examples from net to get more understanding, thanks.

Have a nice learning
by vimprash
Fri Oct 09, 2009 12:22 am
Forum: Miscellaneous
Topic: EPEAT - Electronic Product Environmental Assessment Tool
Replies: 1
Views: 3832

Thanks for sharing...
by vimprash
Wed Oct 07, 2009 5:56 am
Forum: ITIL Discussion
Topic: EXIN.
Replies: 4
Views: 3803

Please do study your Incident Management document after joining and research in net about Incident, Incident management and various aspect of incidents. EXIN, the Examination Institute for Information Science, is a global, independent IT examination provider offering qualification programs for ISO/I...
by vimprash
Tue Oct 06, 2009 11:47 pm
Forum: ITIL Discussion
Topic: Service request & CMDB update: Same ticket?
Replies: 9
Views: 4985

Just one of the solution for your situation: To handle your situation, once installation is complete inform both Service Desk and the CMDB Manager. SD will inform the user on the activity completion, CMDB manager will take ncessary steps to update the changed CI. Please consider the other points rai...
by vimprash
Tue Oct 06, 2009 11:41 pm
Forum: ITIL Certification
Topic: ITIL Training for the masses - your opinions pls
Replies: 13
Views: 8619

Tom, Good approach. As ED said please post/showcase positives, benifits of ITSM to attract staff for the change. This will reduce the resistance which most will show when there is a change. Since you are using an official partner (trainer) initial, i assume you would get the training material from t...
by vimprash
Tue Oct 06, 2009 7:02 am
Forum: ITIL Jobs
Topic: Looking for 20 ITIL engineers for our Bangalore MNC client.
Replies: 4
Views: 5587

Job description please
by vimprash
Tue Oct 06, 2009 6:59 am
Forum: Miscellaneous
Topic: Prometric Exams by Everonn with Mobile server Technology!!
Replies: 6
Views: 6597

Please do not make this as a market place. This is the place to learn, discuss, debate on ITIL. Hope this clarifies.