Search found 3 matches

by SangeethaS
Thu Jan 12, 2012 3:32 am
Forum: ITIL Jobs
Topic: Interview tips
Replies: 2
Views: 5927

Interview tips

Hi All,

I completed ITIL V3 foundation recently and I am experienced in operations from bpo background. Can any one help me in preparing for the interview based on this certification.

Thanks
Sangeetha
by SangeethaS
Tue Oct 18, 2011 5:29 am
Forum: Related Topics
Topic: Client service
Replies: 8
Views: 10077

Client service

A very prestigious client or who provides major chunk of work.
by SangeethaS
Mon Oct 17, 2011 3:58 am
Forum: Related Topics
Topic: Client service
Replies: 8
Views: 10077

Client service

I am currently pursuing ITIL foundation. I have a doubt in customer service.

If a level 1 customer request an additional service, from ITIL perspective, how this request will be approached?

Could someone clarify me on this?

Thanks
Gita