Search found 15 matches

by SharonSmith
Mon Feb 04, 2013 6:19 am
Forum: ITIL Discussion
Topic: SCRUM and ITIL
Replies: 6
Views: 23511

SCRUM and ITIL

I am not a expert in this but i can ask my instructor from a training provider itilstudy where i took training form. he may have a answer to this
by SharonSmith
Wed Jan 23, 2013 12:50 am
Forum: ITIL Discussion
Topic: Difference between ITIL V3 syllabus and ITIL 2011 syllabus?
Replies: 8
Views: 24967

Difference between ITIL V3 syllabus and ITIL 2011 syllabus?

Had a quick question have the older certifications like v2 v1 have been phased out. My friend has one in v1. Someone please suggest
by SharonSmith
Sat Jan 19, 2013 1:28 am
Forum: ITIL Discussion
Topic: Difference between ITIL V3 syllabus and ITIL 2011 syllabus?
Replies: 8
Views: 24967

Difference between ITIL V3 syllabus and ITIL 2011 syllabus?

i have done my certification in 2011 so do i need to upgrade myself through an exam when the new certification comes up.i was told by my training provider itilstudy that the certification is for life
by SharonSmith
Sat Jan 19, 2013 1:25 am
Forum: ITIL Discussion
Topic: Money Back Guarantee
Replies: 16
Views: 37069

Money Back Guarantee

Hi i have taken the course from ATOs which provide 100% Money back and when i asked them about the same, they replied that they are very confident of the course materials and hence are able to provide the same.
by SharonSmith
Sat Oct 13, 2012 2:30 pm
Forum: ITIL Discussion
Topic: Service Operation
Replies: 5
Views: 9082

Service Operation

d is the right answer
by SharonSmith
Sat Oct 13, 2012 2:23 pm
Forum: ITIL Discussion
Topic: What is demand management?
Replies: 3
Views: 6406

What is demand management?

imp process in ss defines the pbas for the customers
by SharonSmith
Thu Sep 27, 2012 2:39 pm
Forum: ITIL Discussion
Topic: ITIL Training Provider
Replies: 6
Views: 7820

ITIL Training Provider

Which is a better training provider xxx or yyy? Any suggestions.
by SharonSmith
Sun Sep 23, 2012 2:18 am
Forum: ITIL Discussion
Topic: ITIL Implementation
Replies: 11
Views: 13420

ITIL Implementation

Thanks everyone
by SharonSmith
Sun Sep 23, 2012 2:17 am
Forum: ITIL Discussion
Topic: ITIL Training Provider
Replies: 6
Views: 7820

ITIL Training Provider

I would like a classroom training program
by SharonSmith
Fri Sep 21, 2012 1:25 pm
Forum: ITIL Discussion
Topic: ITIL Training Provider
Replies: 6
Views: 7820

ITIL Training Provider

I would like to join an itil foundation training program in Atlanta any suggestions. its not being sponsored by my organisation so price is a major factor but no compromise on quality either
by SharonSmith
Thu Sep 20, 2012 1:27 pm
Forum: ITIL Discussion
Topic: ITIL Implementation
Replies: 11
Views: 13420

Shouldnt the company be concentrating more on improving their SLAs i.e. relook their Service Level Management and also be concentrating a lot in the Service Operation processes. Anyone with different views.
by SharonSmith
Wed Sep 19, 2012 4:27 pm
Forum: ITIL Discussion
Topic: Change Model
Replies: 1
Views: 4965

Change Model

Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures A. 1, 2 and 3 only B. All of the above C. 1 and 2 onl...
by SharonSmith
Wed Sep 19, 2012 4:23 pm
Forum: ITIL Discussion
Topic: Service Operation
Replies: 5
Views: 9082

Service Operation

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle? A. To decide how IT will engage with suppliers during the service lifecycle B. To proactively prevent all outages to IT services C. To design and build processes which will meet...
by SharonSmith
Wed Sep 19, 2012 4:04 pm
Forum: ITIL Discussion
Topic: ITIL Implementation
Replies: 11
Views: 13420

ITIL Implementation

A brainstorming question on ITIL implementation... XYZ is a well established telecom giant - a market leader. They have been rapidly expanding their operations in different geographies gaining considerable market share. The subscribers have doubled over a year due to which Customer service is taking...