Quality Assurance is Quartely job or Daily activities? WHY?
Do we really need permanent staff on Quality Assurance ? WHY?
Search found 18 matches
- Wed Sep 04, 2013 6:39 am
- Forum: ITIL Service Delivery
- Topic: Quality Assurance is Quartely job or Daily activities?
- Replies: 1
- Views: 10959
- Wed Aug 28, 2013 9:32 am
- Forum: ITIL Service Delivery
- Topic: Content in the Report (monthly) of Release Mgmt
- Replies: 0
- Views: 9539
Content in the Report (monthly) of Release Mgmt
Hi Gurus, I am planning to develop a report (monthly) on Release Mgmt. I can consider following KPIs. Other than these do you have any idea what can be the content of Release Mgmt Report? Release Efficiency Rate How efficient are we at handling releases. Number of implemented releases over the total...
- Thu Mar 28, 2013 10:24 am
- Forum: Change Management
- Topic: How to show workload in change management
- Replies: 1
- Views: 5585
How to show workload in change management
Hi Gurus,
I need to give a report on Change Management
1. Will show the workload and pressure
2. Calcualte the Worload (any formula?)
Anybody has any ideas?
I need to give a report on Change Management
1. Will show the workload and pressure
2. Calcualte the Worload (any formula?)
Anybody has any ideas?
- Thu Mar 28, 2013 10:18 am
- Forum: ITIL Service Delivery
- Topic: Looking for good capacity management report
- Replies: 6
- Views: 16545
- Thu Mar 28, 2013 4:50 am
- Forum: ITIL Service Delivery
- Topic: Looking for good capacity management report
- Replies: 6
- Views: 16545
- Thu Mar 28, 2013 4:47 am
- Forum: ITIL Service Delivery
- Topic: Looking for good capacity management report
- Replies: 6
- Views: 16545
Thanks, I need to address and monitor following area: Network traffic Capacity Report Resources Capacity Report (CPU, Memory, Process which utilize more CPU,MEM) Hardware(CPU,MEM)and Storage Capacity Report Software License limit Facility Capacity Report (Rack utilization) A Service Capacity Report ...
- Tue Mar 19, 2013 12:24 pm
- Forum: Change Management
- Topic: Handover Release to Operations
- Replies: 1
- Views: 4700
Handover Release to Operations
Hi Gurus, I think it is better to involve operation team member during Release Testing (before deployement). But due to resource problem in my organization they cannot attend. Release team just describe the new Release Functionalities to Operation team two three days before deploy in production. Is ...
- Mon Mar 18, 2013 9:26 am
- Forum: Change Management
- Topic: How to measure Change Mgmt success and value
- Replies: 6
- Views: 10244
- Thu Mar 14, 2013 8:49 am
- Forum: Change Management
- Topic: How to measure Change Mgmt success and value
- Replies: 6
- Views: 10244
How to measure Change Mgmt success and value
Hi,
In my organization change mgmt is much structured and running well compared to 1 year back. I would like to make a report how chang mgmt created value and how it bring success.
Its bit difficult as it is not like improvement of incident handling time.
Any idea what point take into account?
In my organization change mgmt is much structured and running well compared to 1 year back. I would like to make a report how chang mgmt created value and how it bring success.
Its bit difficult as it is not like improvement of incident handling time.
Any idea what point take into account?
- Wed Mar 13, 2013 12:28 am
- Forum: Change Management
- Topic: is there any difference between Postponed and Cancelled CR?
- Replies: 3
- Views: 5942
Cancelled means the change will not be promoted, e.g. you have a release, and just one day before the change, you find there's a bug in this release, so you cancel the change and this release won't be promoted even in the future. So, you mean if the above changes we resechudule (after fix the bug) ...
- Tue Mar 12, 2013 9:38 am
- Forum: Change Management
- Topic: is there any difference between Postponed and Cancelled CR?
- Replies: 3
- Views: 5942
is there any difference between Postponed and Cancelled CR?
Hi, is there any difference between Postponed and Cancelled CR? Do we really need to differentiate among those? Canceled Changes A change that was scheduled and later canceled will be closed as Change Canceled. Postponed Changes A change that was scheduled but during the installation process could n...
- Mon Mar 11, 2013 2:02 pm
- Forum: Change Management
- Topic: Develop TestBed Mgnt Process
- Replies: 0
- Views: 3939
Develop TestBed Mgnt Process
Hi Gurus, I need to develop a process for TestBed Mgmt. It will be controlled by Change mgmt. We have 3 Test Environment, for Release, Defect, E2E testing. As a starting point: I have collected two information 1. Capabilities of those Test Bed and difference applications among them. 2. Availabilty. ...
- Thu Feb 21, 2013 7:36 am
- Forum: Change Management
- Topic: Do we really need formal Closure Report?
- Replies: 1
- Views: 4314
Do we really need formal Closure Report?
Hi Gurus, Can you put you ideas. Once a operation done implenter send notification Successful or Unsuccessful with reason in email body. Now do we still need any formal closure report for any change? What is benifit of closure report...it will also say successful or unsuccessful operation with reaso...
- Thu Jan 24, 2013 2:14 pm
- Forum: ITIL Service Delivery
- Topic: Looking for good capacity management report
- Replies: 6
- Views: 16545
Looking for good capacity management report
Hi Gentelmen,
anybody can share any link a good example of capacity management report ?
anybody can share any link a good example of capacity management report ?
- Thu Dec 13, 2012 6:07 pm
- Forum: ITIL Discussion
- Topic: What Q/A can help for GAP Analysis in different processes
- Replies: 3
- Views: 14537
What Q/A can help for GAP Analysis in different processes
Hi Guys, My organziation is working on service operation. It has implemented Incident, Problem, Change, Release, Capacity mgmt. Was implemented more than year ago and its time to find out the improvement through Gap Analysis. How I can go ahead with Gap Analysis ? Is there any generic Question that ...