Quality Assurance is Quartely job or Daily activities? WHY?

Do we really need permanent staff on Quality Assurance ? WHY?

Hi Gurus, I am planning to develop a report (monthly) on Release Mgmt. I can consider following KPIs. Other than these do you have any idea what can be the content of Release Mgmt Report? Release Efficiency Rate How efficient are we at handling releases. Number of implemented releases over the total...

Hi Gurus,

I need to give a report on Change Management

1. Will show the workload and pressure

2. Calcualte the Worload (any formula?)


Anybody has any ideas?

Diarmid wrote:You did not answer my question.

Opss sorry, I should say it was slipped of writing, Gentlmen and Ladies. Actually I would rather prefer to state "Gurus".

bluecat wrote:Definately it is not possible collect and analyze informaton (CPU, MEM, IO).

I meant Daily Basis

Thanks, I need to address and monitor following area: Network traffic Capacity Report Resources Capacity Report (CPU, Memory, Process which utilize more CPU,MEM) Hardware(CPU,MEM)and Storage Capacity Report Software License limit Facility Capacity Report (Rack utilization) A Service Capacity Report ...

Hi Gurus, I think it is better to involve operation team member during Release Testing (before deployement). But due to resource problem in my organization they cannot attend. Release team just describe the new Release Functionalities to Operation team two three days before deploy in production. Is ...

Yes, may be it isn't change as I never measure.
Anway, is really helpful guide. Thanks a million Diarmid.

Hi,

In my organization change mgmt is much structured and running well compared to 1 year back. I would like to make a report how chang mgmt created value and how it bring success.

Its bit difficult as it is not like improvement of incident handling time.

Any idea what point take into account?

Cancelled means the change will not be promoted, e.g. you have a release, and just one day before the change, you find there's a bug in this release, so you cancel the change and this release won't be promoted even in the future. So, you mean if the above changes we resechudule (after fix the bug) ...

Hi, is there any difference between Postponed and Cancelled CR? Do we really need to differentiate among those? Canceled Changes A change that was scheduled and later canceled will be closed as Change Canceled. Postponed Changes A change that was scheduled but during the installation process could n...

Hi Gurus, I need to develop a process for TestBed Mgmt. It will be controlled by Change mgmt. We have 3 Test Environment, for Release, Defect, E2E testing. As a starting point: I have collected two information 1. Capabilities of those Test Bed and difference applications among them. 2. Availabilty. ...

Hi Gurus, Can you put you ideas. Once a operation done implenter send notification Successful or Unsuccessful with reason in email body. Now do we still need any formal closure report for any change? What is benifit of closure report...it will also say successful or unsuccessful operation with reaso...

Hi Gentelmen,

anybody can share any link a good example of capacity management report ?

Hi Guys, My organziation is working on service operation. It has implemented Incident, Problem, Change, Release, Capacity mgmt. Was implemented more than year ago and its time to find out the improvement through Gap Analysis. How I can go ahead with Gap Analysis ? Is there any generic Question that ...