Search found 18 matches

by bluecat
Wed Sep 04, 2013 6:39 am
Forum: ITIL Service Delivery
Topic: Quality Assurance is Quartely job or Daily activities?
Replies: 1
Views: 4895

Quality Assurance is Quartely job or Daily activities?

Quality Assurance is Quartely job or Daily activities? WHY?

Do we really need permanent staff on Quality Assurance ? WHY?
by bluecat
Wed Aug 28, 2013 9:32 am
Forum: ITIL Service Delivery
Topic: Content in the Report (monthly) of Release Mgmt
Replies: 0
Views: 3560

Content in the Report (monthly) of Release Mgmt

Hi Gurus, I am planning to develop a report (monthly) on Release Mgmt. I can consider following KPIs. Other than these do you have any idea what can be the content of Release Mgmt Report? Release Efficiency Rate How efficient are we at handling releases. Number of implemented releases over the total...
by bluecat
Thu Mar 28, 2013 10:24 am
Forum: Change Management
Topic: How to show workload in change management
Replies: 1
Views: 4830

How to show workload in change management

Hi Gurus,

I need to give a report on Change Management

1. Will show the workload and pressure

2. Calcualte the Worload (any formula?)


Anybody has any ideas?
by bluecat
Thu Mar 28, 2013 10:18 am
Forum: ITIL Service Delivery
Topic: Looking for good capacity management report
Replies: 6
Views: 9038

Diarmid wrote:You did not answer my question.
Opss sorry, I should say it was slipped of writing, Gentlmen and Ladies. Actually I would rather prefer to state "Gurus". :D
by bluecat
Thu Mar 28, 2013 4:50 am
Forum: ITIL Service Delivery
Topic: Looking for good capacity management report
Replies: 6
Views: 9038

bluecat wrote:Definately it is not possible collect and analyze informaton (CPU, MEM, IO).
I meant Daily Basis
by bluecat
Thu Mar 28, 2013 4:47 am
Forum: ITIL Service Delivery
Topic: Looking for good capacity management report
Replies: 6
Views: 9038

Thanks, I need to address and monitor following area: Network traffic Capacity Report Resources Capacity Report (CPU, Memory, Process which utilize more CPU,MEM) Hardware(CPU,MEM)and Storage Capacity Report Software License limit Facility Capacity Report (Rack utilization) A Service Capacity Report ...
by bluecat
Tue Mar 19, 2013 12:24 pm
Forum: Change Management
Topic: Handover Release to Operations
Replies: 1
Views: 3754

Handover Release to Operations

Hi Gurus, I think it is better to involve operation team member during Release Testing (before deployement). But due to resource problem in my organization they cannot attend. Release team just describe the new Release Functionalities to Operation team two three days before deploy in production. Is ...
by bluecat
Mon Mar 18, 2013 9:26 am
Forum: Change Management
Topic: How to measure Change Mgmt success and value
Replies: 6
Views: 8354

Yes, may be it isn't change as I never measure.
Anway, is really helpful guide. Thanks a million Diarmid.
by bluecat
Thu Mar 14, 2013 8:49 am
Forum: Change Management
Topic: How to measure Change Mgmt success and value
Replies: 6
Views: 8354

How to measure Change Mgmt success and value

Hi,

In my organization change mgmt is much structured and running well compared to 1 year back. I would like to make a report how chang mgmt created value and how it bring success.

Its bit difficult as it is not like improvement of incident handling time.

Any idea what point take into account?
by bluecat
Wed Mar 13, 2013 12:28 am
Forum: Change Management
Topic: is there any difference between Postponed and Cancelled CR?
Replies: 3
Views: 4866

Cancelled means the change will not be promoted, e.g. you have a release, and just one day before the change, you find there's a bug in this release, so you cancel the change and this release won't be promoted even in the future. So, you mean if the above changes we resechudule (after fix the bug) ...
by bluecat
Tue Mar 12, 2013 9:38 am
Forum: Change Management
Topic: is there any difference between Postponed and Cancelled CR?
Replies: 3
Views: 4866

is there any difference between Postponed and Cancelled CR?

Hi, is there any difference between Postponed and Cancelled CR? Do we really need to differentiate among those? Canceled Changes A change that was scheduled and later canceled will be closed as Change Canceled. Postponed Changes A change that was scheduled but during the installation process could n...
by bluecat
Mon Mar 11, 2013 2:02 pm
Forum: Change Management
Topic: Develop TestBed Mgnt Process
Replies: 0
Views: 3102

Develop TestBed Mgnt Process

Hi Gurus, I need to develop a process for TestBed Mgmt. It will be controlled by Change mgmt. We have 3 Test Environment, for Release, Defect, E2E testing. As a starting point: I have collected two information 1. Capabilities of those Test Bed and difference applications among them. 2. Availabilty. ...
by bluecat
Thu Feb 21, 2013 7:36 am
Forum: Change Management
Topic: Do we really need formal Closure Report?
Replies: 1
Views: 3581

Do we really need formal Closure Report?

Hi Gurus, Can you put you ideas. Once a operation done implenter send notification Successful or Unsuccessful with reason in email body. Now do we still need any formal closure report for any change? What is benifit of closure report...it will also say successful or unsuccessful operation with reaso...
by bluecat
Thu Jan 24, 2013 2:14 pm
Forum: ITIL Service Delivery
Topic: Looking for good capacity management report
Replies: 6
Views: 9038

Looking for good capacity management report

Hi Gentelmen,

anybody can share any link a good example of capacity management report ?
by bluecat
Thu Dec 13, 2012 6:07 pm
Forum: ITIL Discussion
Topic: What Q/A can help for GAP Analysis in different processes
Replies: 3
Views: 13519

What Q/A can help for GAP Analysis in different processes

Hi Guys, My organziation is working on service operation. It has implemented Incident, Problem, Change, Release, Capacity mgmt. Was implemented more than year ago and its time to find out the improvement through Gap Analysis. How I can go ahead with Gap Analysis ? Is there any generic Question that ...