Search found 6 matches

by Peter_78
Thu Jan 17, 2013 12:04 am
Forum: ITIL Discussion
Topic: Difference between ITIL V3 syllabus and ITIL 2011 syllabus?
Replies: 8
Views: 23986

Difference between ITIL V3 syllabus and ITIL 2011 syllabus?

Hi,

What is the basic difference between ITIL V3 syllabus and ITIL 2011 syllabus?
by Peter_78
Mon Jan 14, 2013 7:43 am
Forum: ITIL Discussion
Topic: Money Back Guarantee
Replies: 16
Views: 35200

Money Back guarantee may be a marketing gimmick to try to get delegates. However, if a provider trains well and almost everybody cracks the exam then that shows their capability. On the other hand, those providers who refund due to failure must definitely be avoided!
by Peter_78
Tue Oct 09, 2012 9:17 am
Forum: ITIL Discussion
Topic: What is demand management?
Replies: 3
Views: 5956

Hi Pauline, Demand management, in order to be most effective, must ensure a streamlined, yet clearly defined and automated work flow process which should be able to assign business priorities or service levels pertaining to both operational and project demands based on the available capacity of fina...
by Peter_78
Tue Oct 09, 2012 6:16 am
Forum: ITIL Discussion
Topic: Relation among the ITIL phases of the Life cycle
Replies: 3
Views: 6178

Hi Oscar, The changes that are made to the IT environment can result in incidents which can quickly go out of control and cause a major impact on the company. Sometimes, changes do often result in unintended consequences even though Information needed to properly evaluate the potential impact of a c...
by Peter_78
Wed Sep 26, 2012 8:23 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Foundation Training
Replies: 5
Views: 7601

Hi Pauline,

Which location?

Cheers,
Pater
by Peter_78
Tue Sep 25, 2012 7:12 am
Forum: ITIL Discussion
Topic: Is Change Management related to Release Management?
Replies: 6
Views: 7585

Hi Steve, The Release Management process works by providing a consistent framework for defining and creating new services, and ensuring that the correct versions of tested and approved software are implemented on a day-to-day basis (that is, after initial rollout). Release Management process interfa...