Search found 27 matches

by Sandys
Thu Jan 03, 2019 12:23 pm
Forum: Change Management
Topic: Merry Change Freeze To One And All
Replies: 5
Views: 634

Re: Merry Change Freeze To One And All

The elves are back at 100% production here as well. For us it's not just the lack of support, it's our biggest money making time of year so any hit to our production systems is completely unacceptable this time of year. I wish you all a great and successful New Year and may the auditors be kind! Sandy
by Sandys
Wed Dec 12, 2018 8:41 am
Forum: Change Management
Topic: Merry Change Freeze To One And All
Replies: 5
Views: 634

Merry Change Freeze To One And All

Merry Change Freeze To One And All
by Sandys
Thu Dec 06, 2018 8:22 am
Forum: Change Management
Topic: Delimitation of change
Replies: 5
Views: 865

Re: Delimitation of change

John, you should write a book on Change Management,. I'd but it! :D
by Sandys
Tue Nov 20, 2018 10:51 am
Forum: Change Management
Topic: RFC required for removing servers from a pool?
Replies: 1
Views: 491

Re: RFC required for removing servers from a pool?

For us an RFC is required. If a change is being made to production then an RFC is required. Just because that works for us doesn't mean that's the best policy for you. Here incidents are used to log production issues, RFC's are used for production changes. Sometimes 1 is related to the other and are...
by Sandys
Tue Aug 21, 2018 9:03 am
Forum: Change Management
Topic: Hot Swappable Hardware
Replies: 2
Views: 1986

For us a change is required.

For us ANY change to a production environment requires an RFC, in this case it would be a standard change. The benefit of using changes for these types of hardware replacements is now you can run a report and identify possible weak models of certain hardware to avoid in the future.
by Sandys
Tue Oct 03, 2017 10:11 am
Forum: Change Management
Topic: Efficiency of Change Management Process
Replies: 1
Views: 2784

"Furthermore, if we take an example of a Change Request and look at the numbers, more inefficiencies can be found. For example, if we have 50 Change Managers/ Approvers on a request, yet only one Approval is required for the change to take place. 1 Change Manager approves this change relatively quic...
by Sandys
Tue Oct 03, 2017 9:49 am
Forum: Change Management
Topic: Setting up change management (incl eCAB)
Replies: 1
Views: 1929

Identify need for change - Create/submit change - Change control review - Approval - Implementation - Post implementation review.

Up to you to decide how you want to handle Retro, Routine, Normal, Expedited and Emergency changes based on your needs.

Cabs scheduled as per your requirements above.
by Sandys
Tue Oct 03, 2017 9:34 am
Forum: Change Management
Topic: Basic OVerview on Change Management
Replies: 1
Views: 2175

Google & Itil Foundation course.
by Sandys
Wed Mar 01, 2017 10:55 am
Forum: Change Management
Topic: Change Lead Times and CAB
Replies: 9
Views: 5881

Inside joke about change managers

"Don't those guys realize things need to get done?"
by Sandys
Wed Mar 01, 2017 10:45 am
Forum: Change Management
Topic: Change Management Values
Replies: 2
Views: 2464

Is this the droid you're looking for?

Here's what I use: The objectives of the Change Management process are to: o Ensure that changes are made with minimum disruption to the services IT has committed to its users. o Support the efficient and prompt handling of all changes. o Provide accurate and timely information about all changes. o ...
by Sandys
Wed Dec 14, 2016 9:57 am
Forum: Change Management
Topic: Change Lead Times and CAB
Replies: 9
Views: 5881

My favourite reply to my Fast Pathers (We use Fast Path here) is "Poor planning on your part does not constitute an emergency on mine".

Some people just never learn though...
by Sandys
Tue Dec 13, 2016 2:13 pm
Forum: Change Management
Topic: Change Lead Times and CAB
Replies: 9
Views: 5881

Planned change!?

"Planned" is that some new ITIL term going around? Sounds like it could be useful. 8O
by Sandys
Thu Oct 20, 2016 9:06 am
Forum: Change Management
Topic: Remedy VS Axios Assyst
Replies: 3
Views: 3078

We're using Remedy for our Service Desk (Incident Management), Change Control and customized for ITSR's (Software, access req etc). Unfortunately the decision was made to switch to Assyst without any consultation with the Change Management team. I've tried searching for reviews of Assyst online and ...
by Sandys
Wed Oct 19, 2016 3:20 pm
Forum: Change Management
Topic: Remedy VS Axios Assyst
Replies: 3
Views: 3078

Remedy VS Axios Assyst

My company is looking to switch our change management application from BMC Remedy to Axios Assyst. Does anyone have any experience using Assyst for change management? Positive / Negative experiences? We've had an Assyst demo and I wasn't impressed. When I asked questions on how assist would fit with...
by Sandys
Wed May 19, 2010 10:19 am
Forum: Change Management
Topic: How to include external service providers in our process
Replies: 2
Views: 4236

Toot toot... ;)