Search found 83 matches

by eisbergsk
Tue Jul 18, 2017 11:30 pm
Forum: Problem Management
Topic: Waiting for Problem vs Work In Progress vs Incident Resolved
Replies: 2
Views: 9326

Re: so curious

Imagine the following situation - you have an Incident, no workaround is available, no permanent solution, nothing. I know, it is a rare case, but it happens. Even 3rd level of support are unable to find solution. So, is the service/product dead? (no more, gone to meet its maker, joined the choir i...
by eisbergsk
Tue Jul 18, 2017 11:20 pm
Forum: Problem Management
Topic: KPI's for Problem Management Success
Replies: 1
Views: 9665

old discussion but ...

There was a discussion on KPIs for Problem Management in this forum back in 2006.
https://itilcommunity.com/modules.ph ... opic&t=787
(not sure if the link works, but it was 6 or so pages back, topic 787). Lots of ideas there, maybe useful?
Good luck :-)
by eisbergsk
Fri Aug 07, 2009 9:57 pm
Forum: Problem Management
Topic: Known Errors
Replies: 14
Views: 22005

known error - status or separate record?

by eisbergsk
Fri Aug 07, 2009 4:02 pm
Forum: Problem Management
Topic: Problem Control & Error Control
Replies: 4
Views: 7766

by eisbergsk
Fri Aug 07, 2009 3:48 pm
Forum: Problem Management
Topic: Known Errors
Replies: 14
Views: 22005

recording a Known Error

by eisbergsk
Wed Mar 25, 2009 3:47 pm
Forum: Miscellaneous
Topic: Leak from the notorious 'sixth book'
Replies: 27
Views: 29576

by eisbergsk
Wed Mar 25, 2009 3:24 pm
Forum: Problem Management
Topic: How to identify a problem
Replies: 11
Views: 12117

How to identify a problem

by eisbergsk
Thu Nov 29, 2007 3:56 pm
Forum: Problem Management
Topic: Problem Fix timescales
Replies: 39
Views: 34050

by eisbergsk
Sun Jul 15, 2007 12:44 am
Forum: Problem Management
Topic: Problem Management Team vs Human Resources!
Replies: 3
Views: 7121

by eisbergsk
Sun Jul 15, 2007 12:32 am
Forum: Problem Management
Topic: Problem Management timeline
Replies: 5
Views: 9414

by eisbergsk
Tue May 15, 2007 1:55 pm
Forum: Problem Management
Topic: KPI for Open Tasks??
Replies: 19
Views: 21234

by eisbergsk
Wed May 09, 2007 3:34 pm
Forum: Problem Management
Topic: KPI for Open Tasks??
Replies: 19
Views: 21234