Search found 4 matches

by atlex123
Tue Jun 25, 2013 9:48 pm
Forum: ITIL Discussion
Topic: ITIL Service Request or Incident: Account Lockouts
Replies: 3
Views: 18337

I think Incident

Yes, I agree with UKVIKING, its all depends on how you look at it. Its like chicken first or egg first scenario. But IMO its Incident I think if we go by sequence of action, it should be Incident first as user is not able to log in to the system. From the user perspective, they are not able to acces...
by atlex123
Mon Jun 24, 2013 9:26 pm
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 52722

Intermediate level exam are separate modules. you can give any exam from any module. each exam/module is Intermediate level exam. we dont need to give all modules. They are individual. so you can give exam like
ITIL Intermediate level service operation
or
ITIL Intermediate level service strategy etc.
by atlex123
Mon Jun 24, 2013 5:36 am
Forum: ITIL Certification
Topic: Courses and development following ITIL Expert
Replies: 2
Views: 5759

Emerging foreign market

I have recently cleared ITIL® Expert certification. I'm having 8+ yrs of ITIL experience Can anybody discuss hows market doing for ITIL jobs around the world? Its defiantly good in India but which is other emerging foreign market for ITIL jobs say in next 2-5 years(for e.g. Europe,German,France,Ital...
by atlex123
Fri Jun 21, 2013 10:06 pm
Forum: ITIL Certification
Topic: Passing ITIL Intermediate Exams..Revealed!
Replies: 30
Views: 52722

ITIL Intermediate

Hi Charu, There are two streams for ITIL Intermediate Exam, 1) ITIL Intermediate level Life Cycle Module (5 exams :- 3 credits points each) a)Service Strategy [SS] b)Service Design [SD] c)Service Transition [ST] d)Service Operation [SO] e)Continual service Improvement [CSI] 2) ITIL Intermediate leve...