Search found 3 matches

by Casey
Fri Jun 28, 2013 4:19 pm
Forum: Change Management
Topic: How to show workload in change management
Replies: 1
Views: 5514

Start with your change log. Pull off KPI's Go back and pull off weekly or monthly figures You can use things like: Number of changes Number of emergency, normal, standard changes Number of notifications, etc etc.. Most of my work is on email so I use number of emails into mailbox, number sent, respo...
by Casey
Fri Jun 28, 2013 4:09 pm
Forum: Change Management
Topic: Configuration Analyst/Manager Role in CAB (Change Advisory)
Replies: 4
Views: 8143

I am a change manager and run a weekly CAB. The configuration Manager does not attend. I attend, the Customer attends, and delegated representatives from their customers attend. All stakeholders should attend, however, ask yourself, does the configuration manager need to attend - is there a purpose,...
by Casey
Fri Jun 28, 2013 4:05 pm
Forum: Change Management
Topic: Failed or Successful?
Replies: 6
Views: 9316

Failed or Successful?

Hello everyone - My first post! Looking for some guidance if possible? Scenario: An emergency change is raised for an engineer to swap out a faulty DSLAM card in a telephone exchange as it is suspected to be the cause of a fault (Latency on customer's broadband service). The card is swapped successf...