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Search found 13 matches
Search found 13 matches • Page 1 of 1
- Thu May 27, 2010 10:58 am
- Forum: The ITIL Service Desk
- Topic: Incident Management process flow clarification
- Replies: 1
- Views: 5527
I am developing a flow chart for incident management in our company. In the Service Operation book, figure 4.2 shows the "Incident Management process flow". Section 4.2.5 says "The process to be followed during the management of an incident is shown in Fgiure 4.2." I know that ITIL is not prescripti...
- Thu May 27, 2010 9:02 am
- Forum: ITIL Discussion
- Topic: What process takes care of repair of CIs in V3?
- Replies: 2
- Views: 3318
Assume you have a hardware problem that crashes a system. The fact the system crashes naturally needs to be dealth with by incident management, but once the solution has been identified as being a repair of the hardware what process is responsible for contacting the vendor, setting up delivery, swit...