Search found 13 matches

by jimmo
Thu May 27, 2010 10:58 am
Forum: The ITIL Service Desk
Topic: Incident Management process flow clarification
Replies: 1
Views: 5253

Incident Management process flow clarification

I am developing a flow chart for incident management in our company. In the Service Operation book, figure 4.2 shows the "Incident Management process flow". Section 4.2.5 says "The process to be followed during the management of an incident is shown in Fgiure 4.2." I know that ITIL is not prescripti...
by jimmo
Thu May 27, 2010 10:17 am
Forum: ITIL Discussion
Topic: What process takes care of repair of CIs in V3?
Replies: 2
Views: 3127

UKVIKING wrote:fish - surreal statement
The ITIL that can be told
is not the eternal ITIL.
The process that can be named
is not the eternal process.
by jimmo
Thu May 27, 2010 9:02 am
Forum: ITIL Discussion
Topic: What process takes care of repair of CIs in V3?
Replies: 2
Views: 3127

What process takes care of repair of CIs in V3?

Assume you have a hardware problem that crashes a system. The fact the system crashes naturally needs to be dealth with by incident management, but once the solution has been identified as being a repair of the hardware what process is responsible for contacting the vendor, setting up delivery, swit...
by jimmo
Fri Oct 12, 2007 4:09 am
Forum: ITIL Discussion
Topic: Underpinning services
Replies: 3
Views: 4948

by jimmo
Fri Oct 12, 2007 3:59 am
Forum: ITIL Discussion
Topic: Underpinning services
Replies: 3
Views: 4948

by jimmo
Thu Oct 11, 2007 5:08 am
Forum: ITIL Discussion
Topic: Underpinning services
Replies: 3
Views: 4948

Underpinning services

by jimmo
Thu Oct 04, 2007 8:17 am
Forum: The ITIL Service Desk
Topic: Anyone use Omnitracker?
Replies: 0
Views: 3613

Anyone use Omnitracker?

by jimmo
Thu Sep 27, 2007 7:57 am
Forum: The ITIL Service Desk
Topic: Tool Opinion - HP vs CA
Replies: 19
Views: 27189

by jimmo
Thu Sep 27, 2007 2:06 am
Forum: ITIL Discussion
Topic: ITIL Basic
Replies: 7
Views: 5774

by jimmo
Wed Sep 26, 2007 8:09 am
Forum: The ITIL Service Desk
Topic: open source service desk
Replies: 3
Views: 7193

by jimmo
Wed Sep 26, 2007 7:00 am
Forum: ITIL Discussion
Topic: ITIL Basic
Replies: 7
Views: 5774

by jimmo
Wed Sep 26, 2007 2:07 am
Forum: ITIL Discussion
Topic: ITIL Basic
Replies: 7
Views: 5774

by jimmo
Tue Sep 25, 2007 3:05 pm
Forum: ITIL Discussion
Topic: ITIL Basic
Replies: 7
Views: 5774

ITIL Basic