Search found 8 matches

by Beanietdc
Thu May 01, 2014 10:40 am
Forum: The ITIL Service Desk
Topic: How many Incidents should we expect?
Replies: 4
Views: 6673

Thanks for that but I am not sure that I explained myself very well. :( What I am trying to drive towards is showing that the number of incidents that we get for a particular system is within the levels that we might expect for the number of people using it. Senior management seem to be determined t...
by Beanietdc
Fri Apr 25, 2014 5:34 am
Forum: The ITIL Service Desk
Topic: How many Incidents should we expect?
Replies: 4
Views: 6673

How many Incidents should we expect?

Hello, I am trying to find out if there is a standard for the amount of calls that a Service Desk should expect for x number of users. I am the (fairly new) Problem Manager for my company and am trying to work out what level of calls we could consider "normal" for a given application as opposed to v...
by Beanietdc
Tue Sep 14, 2010 6:31 am
Forum: Change Management
Topic: Can Change manager take care the role of release manager?
Replies: 15
Views: 12483

Well I think it is but if I admit that I work for local government then you could just assume it's because I am a lazy civil servant :roll:
by Beanietdc
Tue Sep 14, 2010 5:49 am
Forum: Change Management
Topic: Can Change manager take care the role of release manager?
Replies: 15
Views: 12483

My responsibilities have been shifted around and now I am responsible for Change/Release/Config in our organisation. As to the question of whether one person can do it all effectively, in my case I would have to say no! Quite when management will start to listen to me telling them that I can't do ev...
by Beanietdc
Thu Jan 29, 2009 7:06 am
Forum: Change Management
Topic: Virtual CAB meetings
Replies: 10
Views: 8953

by Beanietdc
Wed Jan 28, 2009 11:27 am
Forum: Change Management
Topic: Virtual CAB meetings
Replies: 10
Views: 8953

by Beanietdc
Wed Jan 28, 2009 10:17 am
Forum: Change Management
Topic: Virtual CAB meetings
Replies: 10
Views: 8953

by Beanietdc
Wed Oct 01, 2008 7:23 am
Forum: Change Management
Topic: PIR Meeting
Replies: 9
Views: 10631