Search found 295 matches

by Timo
Mon Apr 18, 2011 1:20 pm
Forum: ITIL Discussion
Topic: Security management is NOT a process !
Replies: 9
Views: 7398

ChasingSleep wrote:Boris,

I understand your point. But I understand that ITIL should reflect the best practices in IT Management.

Cheers!
... actually because it doesn't always ITIL's done away with being call "best" practices. ;)
by Timo
Thu Mar 31, 2011 3:15 pm
Forum: Change Management
Topic: "Change authority" vs. CAB
Replies: 4
Views: 12295

We did something similar with one of our clients where we used CAB to approve a need for change (business approval) and Change Manager would authorize deployment of change.
by Timo
Thu Mar 24, 2011 11:03 am
Forum: The ITIL Service Desk
Topic: Starting with Incident
Replies: 4
Views: 5443

I don't think it is as much as "easier" starting with a reactive side, it is, like Diarmin said, what eliminates the greatest pain at the time. I could (and I did) find dozens of things that are wrong with availability and capacity side, but a) I can't get a buy in for fixing them because they are n...
by Timo
Wed Mar 23, 2011 5:46 pm
Forum: The ITIL Service Desk
Topic: Starting with Incident
Replies: 4
Views: 5443

Starting with Incident

(not a question, just sharing some thoughts from my most recent experience) Funny how a lot of improvement opportunities when analyzed lead back to the basics - incident management process. Started out with examination of KPIs because new boss wanted the KPIs. Right or wrong he wanted the KPIs in th...
by Timo
Wed Feb 09, 2011 3:26 pm
Forum: ITIL Jobs
Topic: Program Manager - IPV6 (ITIL Certified) Job at CISCO
Replies: 1
Views: 5467

Oooh... ITIL certified job... I like it :)
by Timo
Tue Feb 01, 2011 2:45 pm
Forum: Configuration Management
Topic: Hey guys, Need some help here, implementing CMDB
Replies: 12
Views: 12010

I don't like warm and human John. Anybody with me?
by Timo
Thu Jan 06, 2011 12:06 pm
Forum: ITIL Training & ITSM Conferences
Topic: Pink Elephant Conference 2011
Replies: 1
Views: 5731

I took their ITIL Manager training and can't say enough good things about it. I am taking the V3 Expert Bridge with them in Vegas during the conference.

I have never been to the conference but heard that it is really good. Despite, it's Vegas. If the conference blows you still have choices :)
by Timo
Thu Dec 16, 2010 1:09 pm
Forum: ITIL Service Delivery
Topic: What's your Urgent SLA?
Replies: 3
Views: 5776

Andy, I don't think it will help you knowing what our SLAs are for 'Urgent' without additional context. And even then, if your environment is different (which it is) then what's the point? If your support teams consistently do not achieve their SLA targets then SLAs need to be reviewed. Were they pi...
by Timo
Mon Dec 13, 2010 1:22 pm
Forum: ITIL Discussion
Topic: Need advice on starting ITIL career...
Replies: 3
Views: 4340

What John said. ITIL can complement or maybe in a way determine where in IT you will fit, but by itself it won't give you much of a leg up.
by Timo
Mon Dec 13, 2010 1:16 pm
Forum: ITIL Discussion
Topic: Sigh... "Love this"
Replies: 3
Views: 4167

Sigh... "Love this"

So I have a new boss. And now we urgently need to "implement" KPI. Nothing else exists - WE NEED KPIs. GIVE ME KPIs!!! I am still waiting for an explanation as to why we need to focus on 7 particular areas, what are the new objectives (cause you know, new boss), what things are more important then o...
by Timo
Fri Dec 03, 2010 1:02 pm
Forum: Change Management
Topic: Release management
Replies: 8
Views: 7130

... at that speed tee can get right on that release in year.. hmm... say 2015
by Timo
Fri Dec 03, 2010 12:58 pm
Forum: ITIL Discussion
Topic: ITIL usage, worldwide
Replies: 7
Views: 6718

Not to be mean, or all John-like, but why would one choose to write a dissertation on a topic they are new to? Wouldn't it serve you better to write your paper on the subject you have experience and deep knowledge on? Just sayin'. But I command you on selecting ITIL - what better subject to explore :)
by Timo
Fri Dec 03, 2010 12:54 pm
Forum: ITIL Jobs
Topic: How best to support sales team in IT services company?
Replies: 5
Views: 7442

You can't work with sales people. You just can't.
by Timo
Mon Oct 25, 2010 1:00 pm
Forum: ITIL Certification
Topic: How good is ITIL???
Replies: 12
Views: 9448

Re: How good is ITIL???

sheen wrote:Hi ITIL Experts,

Can someone please advice me how good is ITIL and the job prospects...
Not sure about everybody else but personally I think ITIL is AWESOME!!!
by Timo
Thu Oct 21, 2010 10:56 am
Forum: ITIL Jobs
Topic: Please help me with ITIL Interview questions
Replies: 6
Views: 8463

That ITIL Engineer thing never going to go away, is it? Love it.