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Moving Change tickets to Implementation in Progress when doing the work.

Last post by jjarka69 « Thu May 12, 2022 4:24 pm
Posted in Change Management

by jjarka69 » Thu May 12, 2022 4:24 pm » in Change Management

0 Replies

50 Views

Last post by jjarka69
Thu May 12, 2022 4:24 pm
Time tracking

Last post by shadowtech « Wed May 04, 2022 11:02 am
Posted in ITIL Discussion

by shadowtech » Wed May 04, 2022 11:02 am » in ITIL Discussion

0 Replies

108 Views

Last post by shadowtech
Wed May 04, 2022 11:02 am
Cloud IAC, Infrastructure as Code, and the CMDB

Last post by jjarka69 « Tue May 03, 2022 3:18 pm
Posted in Configuration Management

by jjarka69 » Tue May 03, 2022 3:18 pm » in Configuration Management

0 Replies

142 Views

Last post by jjarka69
Tue May 03, 2022 3:18 pm
Repeat Problems

Last post by Dhiliban15 « Wed Apr 27, 2022 4:08 pm
Posted in Problem Management

by Dhiliban15 » Wed Apr 27, 2022 4:08 pm » in Problem Management

0 Replies

215 Views

Last post by Dhiliban15
Wed Apr 27, 2022 4:08 pm
Incident Management ITIL 4 setup

Last post by dynamite42 « Mon Apr 18, 2022 7:58 am
Posted in ITIL Discussion

by dynamite42 » Mon Apr 18, 2022 7:58 am » in ITIL Discussion

0 Replies

306 Views

Last post by dynamite42
Mon Apr 18, 2022 7:58 am
Case with 3 VS and one legacy monolith

Last post by Uovero « Mon Mar 28, 2022 10:20 am
Posted in ITIL Discussion

by Uovero » Mon Mar 28, 2022 10:20 am » in ITIL Discussion

0 Replies

326 Views

Last post by Uovero
Mon Mar 28, 2022 10:20 am
Incident Resolution SLA - Infrastructure Monitoring Tickets

Last post by kingfrank « Fri Mar 11, 2022 10:13 am
Posted in ITIL Service Delivery

by kingfrank » Fri Mar 11, 2022 10:13 am » in ITIL Service Delivery

0 Replies

811 Views

Last post by kingfrank
Fri Mar 11, 2022 10:13 am
Is ITIL dead?

Last post by panda33 « Mon Aug 30, 2021 5:22 pm
Posted in Miscellaneous

by panda33 » Mon Aug 30, 2021 5:22 pm » in Miscellaneous

0 Replies

3509 Views

Last post by panda33
Mon Aug 30, 2021 5:22 pm
Change Management/Problem Management

Last post by ChangeManager1 « Mon Jul 26, 2021 1:32 pm
Posted in Change Management

by ChangeManager1 » Mon Jul 26, 2021 1:32 pm » in Change Management

0 Replies

913 Views

Last post by ChangeManager1
Mon Jul 26, 2021 1:32 pm
Incident Priority

Last post by JamesM « Fri Jan 22, 2021 4:58 am
Posted in The ITIL Service Desk

by JamesM » Fri Jan 22, 2021 4:58 am » in The ITIL Service Desk

0 Replies

1554 Views

Last post by JamesM
Fri Jan 22, 2021 4:58 am
Identifying unauthorized changes

Last post by pderwael « Tue Dec 01, 2020 9:10 am
Posted in Change Management

by pderwael » Tue Dec 01, 2020 9:10 am » in Change Management

0 Replies

1460 Views

Last post by pderwael
Tue Dec 01, 2020 9:10 am
Problem Management different between ITILv3 and ITIL4?

Last post by Corde Wagner « Sat Nov 21, 2020 11:07 pm
Posted in ITIL 4 Updates

by Corde Wagner » Sat Nov 21, 2020 11:07 pm » in ITIL 4 Updates

0 Replies

3887 Views

Last post by Corde Wagner
Sat Nov 21, 2020 11:07 pm
No CMDB being maintained or poor CMDB - Evidence of consequence

Last post by itaudit_anand « Sun Oct 04, 2020 7:54 am
Posted in ITIL Discussion

by itaudit_anand » Sun Oct 04, 2020 7:54 am » in ITIL Discussion

0 Replies

2339 Views

Last post by itaudit_anand
Sun Oct 04, 2020 7:54 am
ITIL and Support Owner/Team info

Last post by VL1 « Sat Oct 03, 2020 1:21 pm
Posted in ITIL Discussion

by VL1 » Sat Oct 03, 2020 1:21 pm » in ITIL Discussion

0 Replies

2484 Views

Last post by VL1
Sat Oct 03, 2020 1:21 pm
Configuration items in a change record

Last post by HelenM « Tue Sep 29, 2020 12:00 am
Posted in Change Management

by HelenM » Tue Sep 29, 2020 12:00 am » in Change Management

0 Replies

1827 Views

Last post by HelenM
Tue Sep 29, 2020 12:00 am
Change management for Firmware updates

Last post by AN999 « Mon Aug 24, 2020 10:19 am
Posted in ITIL 4 Updates

by AN999 » Mon Aug 24, 2020 10:19 am » in ITIL 4 Updates

0 Replies

2698 Views

Last post by AN999
Mon Aug 24, 2020 10:19 am
Change freeze and staging environment

Last post by CM-AUS « Tue Jun 23, 2020 2:53 am
Posted in Change Management

by CM-AUS » Tue Jun 23, 2020 2:53 am » in Change Management

0 Replies

2649 Views

Last post by CM-AUS
Tue Jun 23, 2020 2:53 am
Which is the best vendor to take up ITIL exam ?

Last post by mdibrahim2007 « Thu Jun 18, 2020 2:55 am
Posted in ITIL Discussion

by mdibrahim2007 » Thu Jun 18, 2020 2:55 am » in ITIL Discussion

0 Replies

3563 Views

Last post by mdibrahim2007
Thu Jun 18, 2020 2:55 am
Create new ticket for 2nd level support?

Last post by hob « Wed Dec 04, 2019 3:07 am
Posted in ITIL Discussion

by hob » Wed Dec 04, 2019 3:07 am » in ITIL Discussion

0 Replies

3333 Views

Last post by hob
Wed Dec 04, 2019 3:07 am
State owner - Itil definition

Last post by mussa33 « Fri Nov 29, 2019 4:26 am
Posted in ITIL Discussion

by mussa33 » Fri Nov 29, 2019 4:26 am » in ITIL Discussion

0 Replies

4569 Views

Last post by mussa33
Fri Nov 29, 2019 4:26 am
Continue getting V3 Credits OR wait for V4?

Last post by AhmedSasi « Mon Oct 28, 2019 3:52 am
Posted in ITIL Certification

by AhmedSasi » Mon Oct 28, 2019 3:52 am » in ITIL Certification

0 Replies

4667 Views

Last post by AhmedSasi
Mon Oct 28, 2019 3:52 am
4 Reasons Why You Should Care About ITIL 4

Last post by Marianne Cherney « Tue Sep 24, 2019 2:34 pm
Posted in ITIL 4 Updates

by Marianne Cherney » Tue Sep 24, 2019 2:34 pm » in ITIL 4 Updates

0 Replies

11856 Views

Last post by Marianne Cherney
Tue Sep 24, 2019 2:34 pm
How To Get ITIL 4 Certified

Last post by Marianne Cherney « Thu Sep 12, 2019 10:17 am
Posted in ITIL Certification

by Marianne Cherney » Thu Sep 12, 2019 10:17 am » in ITIL Certification

0 Replies

13861 Views

Last post by Marianne Cherney
Thu Sep 12, 2019 10:17 am
ITIL v3 - Complementary Guidance?

Last post by harveyclayton « Tue Jul 16, 2019 2:54 am
Posted in ITIL Discussion

by harveyclayton » Tue Jul 16, 2019 2:54 am » in ITIL Discussion

0 Replies

16194 Views

Last post by harveyclayton
Tue Jul 16, 2019 2:54 am
Software recommendation to register access rights to systems?

Last post by juliobrum « Tue Jul 09, 2019 12:50 pm
Posted in The ITIL Service Desk

by juliobrum » Tue Jul 09, 2019 12:50 pm » in The ITIL Service Desk

0 Replies

15877 Views

Last post by juliobrum
Tue Jul 09, 2019 12:50 pm
Software to register access rights to systems?

Last post by juliobrum « Tue Jul 09, 2019 12:34 pm
Posted in The ITIL Service Desk

by juliobrum » Tue Jul 09, 2019 12:34 pm » in The ITIL Service Desk

0 Replies

15310 Views

Last post by juliobrum
Tue Jul 09, 2019 12:34 pm
Defining personal equipment as facilities?

Last post by lamdeptunhien9x « Sun Jun 30, 2019 11:12 pm
Posted in ITIL Discussion

by lamdeptunhien9x » Sun Jun 30, 2019 11:12 pm » in ITIL Discussion

0 Replies

16321 Views

Last post by lamdeptunhien9x
Sun Jun 30, 2019 11:12 pm
If ITIL training was free???

Last post by Marianne Cherney « Tue Jun 25, 2019 8:25 am
Posted in ITIL Discussion

by Marianne Cherney » Tue Jun 25, 2019 8:25 am » in ITIL Discussion

0 Replies

16456 Views

Last post by Marianne Cherney
Tue Jun 25, 2019 8:25 am
ITIL 4 Foundation Bridge Path?

Last post by Marianne Cherney « Tue Mar 12, 2019 9:54 am
Posted in ITIL 4 Updates

by Marianne Cherney » Tue Mar 12, 2019 9:54 am » in ITIL 4 Updates

0 Replies

17777 Views

Last post by Marianne Cherney
Tue Mar 12, 2019 9:54 am
Workshops/Forums

Last post by Macka21 « Wed Mar 06, 2019 5:31 am
Posted in Problem Management

by Macka21 » Wed Mar 06, 2019 5:31 am » in Problem Management

0 Replies

15653 Views

Last post by Macka21
Wed Mar 06, 2019 5:31 am
Blurried notions tto ttr sla slt

Last post by Casmer « Thu Feb 28, 2019 5:21 am
Posted in ITIL Discussion

by Casmer » Thu Feb 28, 2019 5:21 am » in ITIL Discussion

0 Replies

16852 Views

Last post by Casmer
Thu Feb 28, 2019 5:21 am
ITIL4 Questions????

Last post by TheITILDoctor « Fri Feb 01, 2019 4:16 pm
Posted in ITIL 4 Updates

by TheITILDoctor » Fri Feb 01, 2019 4:16 pm » in ITIL 4 Updates

0 Replies

17876 Views

Last post by TheITILDoctor
Fri Feb 01, 2019 4:16 pm
Is ITIL V3 Being Discontinued?

Last post by Marianne Cherney « Thu Jan 31, 2019 7:36 am
Posted in ITIL Certification

by Marianne Cherney » Thu Jan 31, 2019 7:36 am » in ITIL Certification

0 Replies

16052 Views

Last post by Marianne Cherney
Thu Jan 31, 2019 7:36 am
Timeline for ITIL 4 Release

Last post by Marianne Cherney « Tue Jan 29, 2019 8:24 am
Posted in ITIL Certification

by Marianne Cherney » Tue Jan 29, 2019 8:24 am » in ITIL Certification

0 Replies

15808 Views

Last post by Marianne Cherney
Tue Jan 29, 2019 8:24 am
2019 Certification Plans

Last post by Marianne Cherney « Wed Jan 16, 2019 1:32 pm
Posted in ITIL 4 Updates

by Marianne Cherney » Wed Jan 16, 2019 1:32 pm » in ITIL 4 Updates

0 Replies

17906 Views

Last post by Marianne Cherney
Wed Jan 16, 2019 1:32 pm
Ready for ITIL 4?

Last post by Marianne Cherney « Wed Jan 16, 2019 5:49 am
Posted in ITIL Discussion

by Marianne Cherney » Wed Jan 16, 2019 5:49 am » in ITIL Discussion

0 Replies

16666 Views

Last post by Marianne Cherney
Wed Jan 16, 2019 5:49 am
Desktop support take on

Last post by Hottdang1 « Wed Dec 05, 2018 6:46 am
Posted in ITIL Discussion

by Hottdang1 » Wed Dec 05, 2018 6:46 am » in ITIL Discussion

0 Replies

16693 Views

Last post by Hottdang1
Wed Dec 05, 2018 6:46 am
Crisis Manager First Priority

Last post by coffemeeg2005 « Sat Nov 03, 2018 10:51 am
Posted in Problem Management

by coffemeeg2005 » Sat Nov 03, 2018 10:51 am » in Problem Management

0 Replies

16655 Views

Last post by coffemeeg2005
Sat Nov 03, 2018 10:51 am
ITIL V3 Foundation Certified

Last post by chunsonnn « Fri Oct 26, 2018 4:56 am
Posted in ITIL Jobs

by chunsonnn » Fri Oct 26, 2018 4:56 am » in ITIL Jobs

0 Replies

15873 Views

Last post by chunsonnn
Fri Oct 26, 2018 4:56 am
Service Management World - Orlando, FL USA

Last post by ITILadmin « Sun Oct 14, 2018 1:46 pm
Posted in ITIL Training & ITSM Conferences

by ITILadmin » Sun Oct 14, 2018 1:46 pm » in ITIL Training & ITSM Conferences

0 Replies

16998 Views

Last post by ITILadmin
Sun Oct 14, 2018 1:46 pm
Suggestions for incident communication tool

Last post by ItWasntMe « Wed Aug 01, 2018 9:25 am
Posted in ITIL Service Delivery

by ItWasntMe » Wed Aug 01, 2018 9:25 am » in ITIL Service Delivery

0 Replies

24974 Views

Last post by ItWasntMe
Wed Aug 01, 2018 9:25 am
Agile Build & Release Manager (m/w) – am Standort Münche

Last post by JobAmbition « Thu Jul 26, 2018 9:26 am
Posted in ITIL Jobs

by JobAmbition » Thu Jul 26, 2018 9:26 am » in ITIL Jobs

0 Replies

16547 Views

Last post by JobAmbition
Thu Jul 26, 2018 9:26 am
Axelos launching ITIL 4 in early 2019.

Last post by Amitbadhenovelvista « Thu Jul 12, 2018 5:34 am
Posted in ITIL Discussion

by Amitbadhenovelvista » Thu Jul 12, 2018 5:34 am » in ITIL Discussion

0 Replies

16765 Views

Last post by Amitbadhenovelvista
Thu Jul 12, 2018 5:34 am
When does an incident stop?

Last post by Sitman « Mon May 21, 2018 9:37 pm
Posted in ITIL Discussion

by Sitman » Mon May 21, 2018 9:37 pm » in ITIL Discussion

0 Replies

16873 Views

Last post by Sitman
Mon May 21, 2018 9:37 pm
ITIL Certification Training | ITIL V3 Foundation Course

Last post by Amitbadhenovelvista « Wed May 09, 2018 9:11 am
Posted in ITIL Training & ITSM Conferences

by Amitbadhenovelvista » Wed May 09, 2018 9:11 am » in ITIL Training & ITSM Conferences

0 Replies

16167 Views

Last post by Amitbadhenovelvista
Wed May 09, 2018 9:11 am
Major Incident Review Meeting - who runs the meeting?

Last post by BBplc « Sun Apr 22, 2018 5:10 am
Posted in Problem Management

by BBplc » Sun Apr 22, 2018 5:10 am » in Problem Management

0 Replies

17494 Views

Last post by BBplc
Sun Apr 22, 2018 5:10 am
Documenting request fulfillment

Last post by Ljdigih « Sat Apr 21, 2018 8:29 pm
Posted in ITIL Service Delivery

by Ljdigih » Sat Apr 21, 2018 8:29 pm » in ITIL Service Delivery

0 Replies

16883 Views

Last post by Ljdigih
Sat Apr 21, 2018 8:29 pm
ITIL & DevOps & Agile

Last post by wsw24 « Fri Apr 13, 2018 2:17 am
Posted in ITIL Discussion

by wsw24 » Fri Apr 13, 2018 2:17 am » in ITIL Discussion

0 Replies

16884 Views

Last post by wsw24
Fri Apr 13, 2018 2:17 am
SPOC with additional Emergency phone numer

Last post by Lyhne « Mon Apr 09, 2018 1:21 am
Posted in The ITIL Service Desk

by Lyhne » Mon Apr 09, 2018 1:21 am » in The ITIL Service Desk

0 Replies

16519 Views

Last post by Lyhne
Mon Apr 09, 2018 1:21 am
Getting Your Vendors to Plug into Your IT Change Management

Last post by KirkPenn « Mon Mar 26, 2018 4:59 am
Posted in Change Management

by KirkPenn » Mon Mar 26, 2018 4:59 am » in Change Management

0 Replies

16771 Views

Last post by KirkPenn
Mon Mar 26, 2018 4:59 am

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