Search found 109 matches

by mnsmith
Thu Nov 26, 2009 4:33 am
Forum: ITIL Jobs
Topic: i need strong basic information!!
Replies: 47
Views: 30742

It's threads like this one that make this site better than a soap opera. :D
by mnsmith
Wed Nov 25, 2009 7:56 am
Forum: ITIL Discussion
Topic: need guidance on "missing processes" in ITIL v3
Replies: 6
Views: 3649

Mongoose The first thing you need to appreciate is that a process is not the same thing as a team or department. It is easy to map the ITIL Service Desk function to your IT Help Desk but ITIL isn't missing a process just because you have a server engineering team. That team would work in accordance ...
by mnsmith
Mon Nov 23, 2009 11:06 am
Forum: Change Management
Topic: Successful Change Definition ?
Replies: 20
Views: 16438

Hi

I categories my changes in two ways: what state did the change end up in and how well it was left in this state.

For example, most of my changes are Implemented-Successful but I also have Implemented-Unsuccessful, Rolled Back-Successful, plus a few such as Canelled and Rejected.
by mnsmith
Mon Nov 23, 2009 4:40 am
Forum: Configuration Management
Topic: Software/Application CIs
Replies: 10
Views: 11324

They are both right because the definition of a CI is open to interpretation by your company. What you need to look at is, does is really matter that one is logical and the other physical? Do you need to manage a CD separately to a copy on disk? I have the concept of a software CI, which has two att...
by mnsmith
Thu Nov 19, 2009 7:36 am
Forum: Change Management
Topic: CAB
Replies: 11
Views: 6500

Having read the text books you will already know that the only person required to be a member of a CAB is the change manager. Anybody else can be invited to have their say. Therefore a CI manager could attend to discuss their CI, Fred from accounts could attend to discuss the budget implications, ev...
by mnsmith
Thu Nov 19, 2009 7:31 am
Forum: Change Management
Topic: lead time activities
Replies: 14
Views: 16776

We have a similar concept of lead times as follows: emergency - 1 minute (to ensure they are logged before the event) minor - 1 day significant - 1 week major - 1 month Like you these are measures from the date/time of provisional approval, rather than submission, to avoid issues where changes take ...
by mnsmith
Mon Nov 16, 2009 8:38 am
Forum: ITIL Service Delivery
Topic: Activities under Service Level Management (ITIL V2)
Replies: 5
Views: 6618

The thing about the ITIL exams is no matter how hard to prepare for them, you always end up putting twice as much effort into forgetting the experience afterwards :-)
by mnsmith
Mon Nov 16, 2009 8:16 am
Forum: ITIL Service Delivery
Topic: V2 Process Wall Chart Required
Replies: 3
Views: 6385

Hello Here's a great revision tip - which helped me pass. Get a large poster sized piece of blank paper and draw 10 boxes on it (one for each process). Then sit down and look up the inputs for each process and write them on the paper. Then look up the outputs and write them down to. Then finally, wo...
by mnsmith
Mon Nov 16, 2009 7:18 am
Forum: ITIL Service Delivery
Topic: Activities under Service Level Management (ITIL V2)
Replies: 5
Views: 6618

Hi There's rarely a question on the v2 managers exam which asks you to list things, because all that proves is you can remember stuff. What's more likely is a question asking you to explain the activities involved in SLM. This allows you to show that you understand the activities, rather than being ...
by mnsmith
Tue Nov 10, 2009 11:13 am
Forum: ITIL Certification
Topic: path?
Replies: 18
Views: 10428

Wouldn't too many shoes point to a failure of capacity management?
by mnsmith
Tue Nov 10, 2009 7:32 am
Forum: Configuration Management
Topic: Configuration Items - Renaming
Replies: 7
Views: 9961

Hamiltr If a CI needs a name change, then I would personally just rename it (after being approved via change management). I don't care what it used to be called but if I need to find it again, I can just search on the unique reference number which should never change. This conforms with my ITIL base...
by mnsmith
Fri Oct 30, 2009 7:22 am
Forum: ITIL Certification
Topic: Official retirement of ITIL v2
Replies: 4
Views: 4737

Am I right in thinking that the managers bridge mentioned here meaning the V2 to V3 bridge?

Thanks
by mnsmith
Wed Oct 14, 2009 9:56 am
Forum: ITIL Jobs
Topic: i need help and tips for an interview plz
Replies: 11
Views: 10140

Here another bit of advise for you. Think about what you are saying before you say it. It's very difficult to read your posts above because you use no punctuation so your sentences just go on and on and on and on. To me this makes me think that you have a lot of information in your head that you wan...
by mnsmith
Wed Oct 14, 2009 6:51 am
Forum: Change Management
Topic: When is a Release Manager a Release Manager?
Replies: 9
Views: 6281

When is a Release Manager a Release Manager?

Hello I'm after a bit of guidance from this wonderful community. Part of my role in my company is to own the Release Management process. I am therefore call the Release Manager. We also have people co-ordinating the delivery of each Release, who are know as Release Managers. I understand the differe...
by mnsmith
Wed Oct 14, 2009 6:02 am
Forum: ITIL Jobs
Topic: What salary can I expect in Chennai (India) for Change Mgr?
Replies: 10
Views: 18181

I know this doesn't give you the answer you are looking for but I've found Change Manager jobs in the UK paying anywhere between £25,000 and £100,000 per annum. Also, I don't think many companies would employ a change manager with only 3 years ITIL experience and not qualifications (unless of course...