Search found 33 matches

by SubbuA
Thu Jul 22, 2010 6:22 am
Forum: Change Management
Topic: End Time on RFC's
Replies: 12
Views: 11004

Mate three date factors are very important for a change

One Requested Start/End Date/Time of implementation Planned Start/End Date/Time of implementation Actual Start/End Date/Time of implementation Your Requested Start/End Date/Time of implementation will let the implementer know - when is this change actually needed for the business. So that they don't...
by SubbuA
Thu Jul 22, 2010 6:12 am
Forum: Change Management
Topic: Which factors will affect the frequency of CAB meetings ?
Replies: 7
Views: 7557

Frequency of CAB

Mate, assess the need for a CAB based on the changes happening in the system.... say if most changes are very minor and with almost no impact - design a strong change model - put a standard change implementation process for these chaneg types and categorize them as standard change - so that you dont...
by SubbuA
Thu Jul 22, 2010 6:05 am
Forum: Change Management
Topic: Creating Maintenance Windows
Replies: 7
Views: 12889

Maintanance Windows

By now, you have got an answer on what maintanance window is and what is ijn ITIL for it.. Now operationally speaking, Maintatance windows alighned to business lines works better for all application related areas... ifyour organization is global then need to explicitly define the maintatance window ...
by SubbuA
Thu Jul 22, 2010 5:48 am
Forum: Change Management
Topic: Re-opening Change Requests
Replies: 5
Views: 5133

kiddo New CR please

Well - nice question and happy that you asked...... Please bang the person who is reluctant to open-up a new CR for this one... I am to blame the person planning implementation for this new version release.... but that generally happens - a product gets releaed and a service pack follows.... new CR ...
by SubbuA
Thu Jul 22, 2010 5:40 am
Forum: Change Management
Topic: Wait periods after change implementation
Replies: 3
Views: 4946

Wait Period - Long ones are not necessary

Every change implemented into the system needs to be validated for sure... Most time by the stakeholders (business). So generally, the wait period is kept as the tme point in time when the business resumes its services and find all fine... before which .. i.e. immediately after the implementation of...
by SubbuA
Wed May 05, 2010 9:10 am
Forum: The ITIL Service Desk
Topic: Incident Management Policy - Incident Severity determination
Replies: 5
Views: 8409

I just checked the ratio

Thanks for this preview I just checked the ratio of incudents whose severity was upgraded to whose severity was downgraded I see that most of the incidents were upgraded from sev 4 to sev 3 Amongst the tickets whose severity were changed, Only around 10% of the tickets downgraded and approx. 90% wer...
by SubbuA
Fri Apr 30, 2010 9:29 am
Forum: The ITIL Service Desk
Topic: Incident Management Policy - Incident Severity determination
Replies: 5
Views: 8409

Further query

Thanks John for your response... Is it allowed to downgrade about 75 incidents per month orginally created as severity 1 or 2 to less severity..... I suspect, this is happening to save incident management process from SLA misses.... they can justify the downgrade stating - that the time of incident ...
by SubbuA
Thu Apr 29, 2010 4:29 am
Forum: Change Management
Topic: CAB and outsourcing of IT
Replies: 6
Views: 7845

CAB Outsourcing

I will suggest you something....hope it will give you some food for thought You say you have entered into outsourcing... believe me, the employees from the outsourcing organization will be paid less as the objective is for outsourcing. However, you can definitely get two change co-ordinators from th...
by SubbuA
Thu Apr 29, 2010 4:18 am
Forum: Change Management
Topic: lead time activities
Replies: 14
Views: 17309

Lead Time

Procman - you are talking about Production Release Management and not an actaul RFC. In your case, it is necessary that before the work on a change is agreed to be started, it is taken to the business and the technology/implementation leaders and all nmutually finalize on the budget, the effort, the...
by SubbuA
Thu Apr 29, 2010 3:46 am
Forum: The ITIL Service Desk
Topic: Incident Management Policy - Incident Severity determination
Replies: 5
Views: 8409

Incident Management Policy - Incident Severity determination

Hi All, I need some assisting in defining Incident Management Policy on downgrade of an incident ticket (severity) I am facing an issue here - I have close to 75 tickets downgraded from original severity level from the time of raising the incidet to before having the incident closed I feel - there i...
by SubbuA
Mon Feb 22, 2010 12:03 pm
Forum: ITIL Training & ITSM Conferences
Topic: Request for List of ITIL ATOs in Chennai, India
Replies: 3
Views: 6484

Request for List of ITIL ATOs in Chennai, India

Hi All,

I am planning to write ITIL intermediate and would like to write it completeing few modules from both capability module and lifecycle module.... i would need ATOs who can provide training on this in Chennai (India) and would also need to know what they charge on average

Regards
Subbu A
by SubbuA
Mon Feb 22, 2010 12:00 pm
Forum: ITIL Service Delivery
Topic: ITSM - Need Guidance
Replies: 3
Views: 6409

ITSM - Need Guidance

Hi All, I am trying to draft down a career path for a fresher to join in ITSM and then move up the ladder. Now if we see a support group - they will have aq clear cut career path to climb up the ladder... like a L1, L2, L3 support Then a technical Lead Then a technical Manager Then an Architect etc ...
by SubbuA
Mon Feb 22, 2010 11:35 am
Forum: ITIL Certification
Topic: Help Needed: Guide me on ITIL Masters Certification
Replies: 4
Views: 4655

Thank you for this reply

Few more questions to get myself clarified... Any idea when would the manager's be stopped. If I take a V2 Manager's and then the bridge soon, will I need to do more courses to achieve expert.. Any Idea if there will be a tweak in the way it is now....meaning...if I achieve a ITIL expert this way, w...
by SubbuA
Sat Feb 20, 2010 2:57 am
Forum: ITIL Certification
Topic: Help Needed: Guide me on ITIL Masters Certification
Replies: 4
Views: 4655

Help Needed: Guide me on ITIL Masters Certification

Hi All, I am V3 foundation certified. I wrote this certificate because at least I needed some certification to be eligible in ITIL roles. With not much of book reading I managed to score 90%. I am planning to write ITIL Masters directly. Please help me with it. I have close to 6 years working in ITI...
by SubbuA
Fri Jan 29, 2010 2:24 am
Forum: Change Management
Topic: Change Management: Past Due CRs - How to Manage Them?
Replies: 5
Views: 5256

More work done

In addition to all this, I have also worked with the team here and we have provided a list of requirements as changes to be made to the Change Management tool. This was done two months back and is approved and being worked on. This new version of the tool is scheduled to get rolled out in June '10. ...