Search found 172 matches

by itilimp
Wed Sep 06, 2006 3:57 pm
Forum: ITIL Discussion
Topic: SLA vs OLA
Replies: 10
Views: 18310

by itilimp
Wed Sep 06, 2006 3:51 pm
Forum: The ITIL Service Desk
Topic: Cannot get a Service Desk
Replies: 4
Views: 3170

by itilimp
Tue Sep 05, 2006 1:21 pm
Forum: Change Management
Topic: Electronic RFC vs paper
Replies: 8
Views: 10082

by itilimp
Mon Sep 04, 2006 1:56 pm
Forum: ITIL Discussion
Topic: Process and procedure : where are the limits ?
Replies: 9
Views: 8904

by itilimp
Sat Sep 02, 2006 7:16 pm
Forum: ITIL Certification
Topic: Passed the IPRC
Replies: 11
Views: 12953

by itilimp
Fri Sep 01, 2006 7:03 pm
Forum: ITIL Discussion
Topic: Differences Between ITIL v2 and ITIL v3?
Replies: 6
Views: 8294

by itilimp
Thu Aug 31, 2006 6:14 pm
Forum: The ITIL Service Desk
Topic: Customer satisfaction Surveys for Service Desk and IM?
Replies: 5
Views: 9402

by itilimp
Mon Aug 28, 2006 2:43 pm
Forum: ITIL Certification
Topic: Lost ITIL Certificate
Replies: 1
Views: 11870

by itilimp
Tue Aug 22, 2006 5:54 pm
Forum: Change Management
Topic: Release or Change first
Replies: 8
Views: 8779

by itilimp
Mon Aug 21, 2006 1:57 pm
Forum: Change Management
Topic: Release or Change first
Replies: 8
Views: 8779

by itilimp
Mon Aug 21, 2006 1:28 pm
Forum: ITIL Certification
Topic: ITIL Examination
Replies: 4
Views: 8323

by itilimp
Sun Aug 20, 2006 1:17 pm
Forum: The ITIL Service Desk
Topic: Closing the Service Call Ticket
Replies: 7
Views: 8301

by itilimp
Sat Aug 19, 2006 3:48 pm
Forum: ITIL Discussion
Topic: Differences Between ITIL v2 and ITIL v3?
Replies: 6
Views: 8294

by itilimp
Sat Aug 19, 2006 1:38 pm
Forum: The ITIL Service Desk
Topic: Incident or Change?
Replies: 4
Views: 7060

by itilimp
Wed Aug 02, 2006 11:06 am
Forum: ITIL Certification
Topic: Impact of the refresh on certification
Replies: 2
Views: 5409