Search found 18 matches

by bluecat
Thu Dec 06, 2012 8:25 am
Forum: ITIL Discussion
Topic: Working as Process Manager
Replies: 6
Views: 7933

Thanks, Meanwhile, sometime we make or modified new or existing process to solve issues which is agreed by both party vendor and customer. Solution agreed through email communication. Do you think it is very important to update those decision in the "process documents" immediately. If we do not do w...
by bluecat
Wed Dec 05, 2012 5:14 am
Forum: ITIL Discussion
Topic: Working as Process Manager
Replies: 6
Views: 7933

Working as Process Manager

Hi guys, A IT organization follows ITIL practice where Incident, Problem, Change, Release mgmnt are mainly used. And has all the process documents developed and implemented. In this case do we still need a overall "Process Manager" ? How important the role is which can create value to Business? The ...
by bluecat
Thu Oct 11, 2012 2:55 pm
Forum: ITIL Service Delivery
Topic: Before deploy do Release Mgmnt describe new feature to OPS ?
Replies: 2
Views: 11530

Before deploy do Release Mgmnt describe new feature to OPS ?

Gentlemen, Before deploy any new changes, do you think Release Mgmnt need to describe all those new feature/functionality to Operation Support staff? And then go for deployment. Or should be after deployed once Release Mgmnt would found new feature/functionality working correctly. What ITIL says? An...