Service Tiers

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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ascollins
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Mon Jan 15, 2007 12:22 am



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iandix
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Wed Mar 22, 2017 7:47 pm

Dear All,

I'm wondering if the Service Manager is responsible for all support tiers or we have different manager for tiers. Thus, if you have 3 tiers of support, you need three managers.

Thank you in advance for your time.

Regards,
m.
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