Increase Availability by decreasing the length of downtimes

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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DYbeach
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Fri Dec 04, 2009 5:42 am

Huh? I thought I was being helpful.
Didn't I say go buy the books? :?


DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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LizGallacher
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Fri Dec 04, 2009 6:41 am

It was not jsut you I was talking about! :D
Liz Gallacher,
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Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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UKVIKING
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Fri Dec 04, 2009 7:07 am

Liz

I only smack for stupid questions and lazy questions.

While some new posters post lazy questions like

i want to know ITIL
what are answers to exam
Where can i get training for ITIL

which I smack rather quickly

there are other new members of the forum who ask intelligently formed questions that give the rest of us the warm fuzzy feeling that they have done some work / etc before asking the questions

I post my snarky sarcastic responses because that is what I would say to them in public.

And of course some might consider the smacking of ill formed post a right of passage

Some of the new 'experienced' posters who stay and actually contribute pretty good material

And then we get more newbies who show up w/o a clue

and to quote one of my favorite shows

.....And so it begins....
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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BorisBear
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Fri Dec 04, 2009 7:37 am

I am the world's foremost authority when it comes to ITIL and in particular Availability Management........ask anyone.

But more, much more than this I am savvy and picked up almost immediately that in your example the business observations were that downtime was too high and the triage on incidents was taking too long.

So there you have your starting point - Service Level Management with a smattering of Business Capacity Management to assess what the business requirements truly are. Maybe they haven't been articulated properly and so you end up with a shonky service where the infrastructure is built entirely from cheese and the untrained baboons that operate it work only a 3 day week.

Let me know if you want me to write your thesis......my rates are very competitive (when compared with untrained baboons).
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BorisBear
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Fri Dec 04, 2009 7:40 am

P.S. John, stop being a knob.
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UKVIKING
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Fri Dec 04, 2009 8:35 am

knob ?

I have to pull my American... English slang definition

Thumbing through.....

ahh....

found it.......

Ah....


I will try to reduce my knobiness so that one my knees are knobby

and...when (not if) we get idiots on the forum.. I will wait 1 day before commenting...

sigh...

And Sambir: Good luck on your thesis / grad paper.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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TomOzITIL_2
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Wed Dec 09, 2009 7:53 pm

Too Funny.

Sambihr - do what Liz suggested, and maybe also get hold of the V3 Continuous Service Improvement book. That provides some good guidance on common sense 101.
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