ITIL Compliance

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Mon Feb 01, 2010 12:04 pm

I've just found the following statement in an Service Management tool requirements document, I've been asked to review:

"the product must be compliant with ITIL v2 and v3"

What make this statment worse is that it's the number 1 requirement, meaning that any product which isn't ITIL compliant has to be instantly discarded.

All I have to do is think of an appropriate way to "educate" the author....

Mick Smith
Change, Configuration and Release Manager
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Mon Feb 01, 2010 12:27 pm


If P then Q
If Not P then Q
if not P and not Q then P
If P and Not Q then Q

Logic class

Confuse him / her
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Mon Feb 01, 2010 2:23 pm

Aha! so everything in ITIL v2 is compliant with ITIL v3. Or the other way about?

No that's not correct.

All areas where v2 and v3 are different have to be excluded from the requirement?

Still incorrect.

Ah! ITIL v2 and ITIL v3 are identical!

No no. At least I don't think so.

Organized in two, five or six books and auto-reorganizes whenever you switch ITILs.

Only joking on that one. I think.

This is too hard. Probably a three dram problem.

Presumably the other requirements are:

2. Must come in a bright orange and green box
3. Must be millennium date change compatible.
4. Must auto upgrade for ITIL v4.
5. Must self-certificate for ISO20000.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Mon Feb 01, 2010 6:08 pm

I swear I see it on almost 90% of the tool related RFPs we get.
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Tue Feb 02, 2010 1:45 am

Makes me cringe.

But have some fun with the customer along the way.
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Tue Feb 02, 2010 5:01 am

Bleh, this discussion again.

I suggest you save your time and not get through this discussion with him/her cause its an endless debate the sentence "ITIL Compliant tool" is not right, ITIL is a best practice a framework not a standard..

However you will still see that term in alot of places, soon on baby dipers. "ITIL process aligned".. there is "Pink Verify" I might come up with a new stamp my self since its organization's main priority.. it will be worth the investment..


tell the author to go write commics, while you can focus on meeting the teams in your company and taking their input on whats required and whats desired


Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Thu Feb 04, 2010 9:03 am

I was part of the "certification" for 5 process for a major tool in 2009;
Have a look at their (Pink) website and check the certification process ... now you know, what this certificate is worth.
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
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Mon Feb 22, 2010 12:18 am

ISO20000 is the ITSM standard to which organisations (and perhaps one day tools) can comply to.

ISO20000 is heavily based on the ITIL framework so its as close as you are going to get to becoming "ITIL compliant" which as stated previously is a contradiction in terms given its a framework.

From what I understand the "Pink" verification is a prioprietry compliance system that has no credibility other than with Pink Elephant themselves. That is: not endorsed by any accreditation bodies (happy to be corrected though!).
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Mon Feb 22, 2010 3:32 am

I used to be veryu cynical about Pink Verify - I think it has improved a lot though, and I recently used it to shortlist products. It is a good indicator of functionality - once you have decided what is required. I remain very cynical about the new OGC compliance scheme
Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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