Service improvement plan

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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osama2017
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Posts: 5
Joined: Mon Feb 06, 2017 7:00 pm

Wed Mar 08, 2017 12:27 pm

Dears,
We are taking are about incident management and service requests, our customer is looking for improvement plan and this my first time to prepare such thing, i need your help, how can i begin and what is the proper way to finish the plan.
Regards


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UKVIKING
ITIL Expert
ITIL Expert
Posts: 3636
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Mar 08, 2017 6:41 pm

Do you have any of the ITIL books - study books at all ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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