itil implementation

General discussion on all aspects of the IT Infrastructure Library (ITIL)
Post Reply
User avatar
mojde
Itiler
Itiler
Posts: 6
Joined: Sun Jul 09, 2017 8:00 pm

Mon Jul 10, 2017 7:40 am

hi
As an Service provider whose core business is supporting the hardware(PC, Server, ATM,...) of 12 different banks and their branches, I would like to know if we can have the customers CI's in our CMDB? (the reason for this is that all of our Changes, Incidents, Requests and problems are about the CI's of the customer which they contact us for any support or incident or different kind of requests) :)


User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3634
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Thu Jul 13, 2017 2:35 am

Yes you should have the CIs of what you are managing in your CMDB other wise how can you manage the customers properly
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Post Reply