Managed service company for ISO20000

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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sonicsai
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Mon Nov 13, 2017 6:48 am

Our company is a managed service company. We manage IT services for our customers.

We are looking to become ISO 20000 certified, but I am struggling to understand how we can do this when we have 5 different customers with 5 different service management systems in place.

Has anyone done something like this? How did you structure the system?

I have done the ITIL foundation, boss has more advanced ITIL training.


Thanks in advance.


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UKVIKING
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Mon Nov 13, 2017 11:44 am

Why does your org want the ISO20000 certification.

Are you aware of what it actually means ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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sonicsai
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Thu Nov 16, 2017 8:19 am

Our org wants ISO20000 so that they can win more business, also want to imporove our own processes.
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UKVIKING
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Thu Nov 16, 2017 10:52 am

ISO 20000 certification is very specific

All of the IT SM processes must be in place that are part of ISO 20000

so if you support 2 different customers and have all of the IT SM processes in place for 1 but not for the other
You could get the ISO certification for the one customer

but all that means is that you have ISO2000 certification for 1 customer

discuss with a IT SM professional who has experience in ISO20000
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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