Business Communication for Outages

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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p3kala
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Joined: Sat Apr 14, 2018 8:00 pm

Sun Apr 15, 2018 2:36 am

As Process Owner, I need to frame a process which makes sure that the business communication reaches outermost edges of the Organization of impacted community. Current mechanism is to send push communciations via tools like xmatters/alarm point which really does not give me the visibility of adoption of these tools. How is this done in your Organizations? DO we engage Business Unit Leaders, IT Leaders, Business COntinuit Folks, Site Leads, etc? Your suggestions are appreciated.


danielleitcs
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Joined: Tue Jan 29, 2019 5:28 am

Wed Jan 30, 2019 10:20 am

You might find user reviews for how different IT professionals use their IT alerting/incident management tools on IT Central Station to be helpful.

As an example, this user writes in his review of Everbridge IT Alerting, "We've created fake units in the CAD system and, when activated, it sends an email to Everbridge. That has allowed the dispatchers to send out quick notifications." You can read the rest of his review here: https://www.itcentralstation.com/produc ... /c802-sf-5
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