Several instances of the same CI

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marianamlopes
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Joined: Thu Jan 06, 2011 7:00 pm

Fri Jan 07, 2011 9:33 am

Hi!
I'm having the following doubt: when selecting my CIs (to include in the CMDB) I have a CI that is a physical object. I have 3 of those objects exactly equal.
Should I consider 3 CIs with the same attributes or only 1 CI?
In the case of considering 3, what type of relationship between them do you suggest I register?
thanks in advance, Mariana


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markhayes
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Joined: Tue Feb 09, 2010 7:00 pm

Tue Mar 22, 2011 6:12 am

Remove the duplicates!

I dont fully understand what your scenario is :

1. If there are 3 pieces of h/w with the same name
Answer - have those 3 things renamed correctly and individually

2. If the datacollection/discovery sw is creating 3 CIs with the same name from 1 piece of h/w
Answer - Fix the datacollection/discovery sw or negate 2 of the CIs from the CMDB.

The problems duplication causes are confusion for the user, problems/inc/changes being related to different CIs which makes MIS much more difficult.
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