CMDB CI Status Tracking

Discussion forum dedicated to configuration management and ITIL
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cb122
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Thu Mar 26, 2015 7:28 am

I am pretty new to ITIL and COnfiguration Management, but am trying to learn the key concepts. I know with ITIL the 4th stage out of 5 relates to status tracking of CI's. I understand from asset management the general notion of the lifecycle of an asset. But I am struggling to see what issues / risks are caused if you dont have proper status tracking procedures in place for your CI's. what risks can you face with poor status tracking procedures of CI's? If any?


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svinjam
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Fri Apr 24, 2015 6:49 pm

This is how we use it:

We use status tracking to understand the actual state of a CI and when they are related to incidents, changes, problems etc - it helps do a better analysis on the CI.

Example: If a CI status is not in production, the approvals for that change might be different from a CI that has been deployed to production.

If an incident is reported on a CI - the status tells us if its active or decommissioned and users should or should not be using it.

For service catalogue - some of our services are automatically managed based on CI status - if something is decommissioned / not in production anymore - the service goes from published to inactive.

CI status is controlled by change management process to ensure right people are notified and right impact is assessed.

Hope that helps!
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Kranti
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Sat Jun 06, 2015 2:38 pm

The biggest risk that you have in not maintaining this CMDB is you loose track of CIs and cannot analyze things in future
Kranti Kiran Kumar Gedela

Project Manager - SAP

ITIL® Expert
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