ITIL on SAP Solution Manager 7.2

Discussion forum dedicated to configuration management and ITIL
Post Reply
User avatar
iamsaanvi
Newbie
Newbie
Posts: 1
Joined: Mon Nov 27, 2017 7:00 pm
Location: India
Contact:

Tue Nov 28, 2017 2:24 am

Hi All,

Have anyone of you come across some sort of presentation or latest document explaining how ITIL processes are mapped to 7.2 scenarios? The below link is outdated and has little information on sap solution manager 7.2. The White Paper document is from 2013.

wiki.scn.sap . com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified

Also would like to know, as a release, 'Is 7.2 version certified for ITIL Processes ?' . Or 7.1 is the latest version to be certified and 7.2 is yet to be certified?

Regards,
Saanvi S


[Edited by Admin to remove direct link]


User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3635
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Tue Nov 28, 2017 2:46 am

First

No Links

Second.

ITIL is not a certification program. As ITIL is best practice - ie. a set of advice to be followed and the fact that is what is best in Company A may not be the same way Company B does things.

However, the standards should be looking at the combination of ITIL, CoBIT and ISO20000
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Post Reply