Emergency Changes are opened/created when a Major Incident, or a Severity 1 or 2 can only be resolved via a Change... thus the Emergency Change - used to restore service.
An Expedited or Urgent Change is used when there is an urgent business need. Perhaps there is a need to make a Change due to a regulatory component... then the issue becomes, what risk will the business incur if the Change is NOT done.
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Discuss and debate ITIL Change Management issues
4 posts • Page 1 of 1