Emergency / Urgent Changes and Vital Business Need

Discuss and debate ITIL Change Management issues
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rpmason
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donJuan
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Kimm
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Wed Jul 08, 2015 5:11 pm

Emergency Changes are opened/created when a Major Incident, or a Severity 1 or 2 can only be resolved via a Change... thus the Emergency Change - used to restore service.

An Expedited or Urgent Change is used when there is an urgent business need. Perhaps there is a need to make a Change due to a regulatory component... then the issue becomes, what risk will the business incur if the Change is NOT done.
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