What should be the default responses from a Change manager

Discuss and debate ITIL Change Management issues
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UKVIKING
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Fri Nov 27, 2009 12:54 pm

The default answers should be
1 - No
2 - Follow the change management process
3 - Which part of No did you not understand ? the N or o
4 - This will be discussed at the next Change Board
5 - Sorry. Failing to plan on your part does not mean an Emergency Change can be used
6 - Yes, your project may be important ... to you. But the production environment is more important because it generate money for the company


John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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SwissTony
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Mon Nov 30, 2009 4:57 am

John you missed out:

7 - Yes you have completed the RFC correctly including the testing documentation, the impacted CIs, the risk assessment, the planned start & end times, the communication to users, & other criteria, including all approvals - you may now go ahead & implement your change.

However, steps 1-6 will probably be completed prior to achieving step 7.
;)
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MBU
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Mon Nov 30, 2009 5:02 am

8- Dear CxO, sorry to insist, but you have to raise a RfC, too, for your new gadget SW installation.
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Timo
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Mon Nov 30, 2009 11:44 am

Can we not just stop at No. 1?

Most of these however imply that a Change Manager should either be rather ballsy or have relatively high position in the company to be saying No and asking all these questions. In my experience I have met way too many change managers who were nothing but figure heads or typing monkeys and were not equipped with the right level of authority to enforce the process policies. The VIP treatment would be the prime example.
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SwissTony
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Mon Nov 30, 2009 2:25 pm

All process & procedures should be documented within the Change Policy & SOP/s, which require senior mgmt sign-off (CIO etc).

Therefore, the Change Manager should have the backing of senior mgmt to ensure correct procedure if adhered to......and be fully justified in telling the VIP that they cannot have their Change done today because the VIP fudged the planning. :wink:
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UKVIKING
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Mon Nov 30, 2009 3:36 pm

In all the orgs I work

I only took the role of CM if I have the power

I used the phrase .UNODIR as my guide

for those who know not

It stands for unless otherwise directed

In other words, if they (the senior mgmt) do not tell me I cant , I do

and precedence always win

besides as I have heard

it is always better for ask for forgiven than permission
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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DYbeach
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Thu Dec 03, 2009 7:50 am

I used to have enough coin for a public phone stuck to my desk in one of my previous jobs.
The coins were my way of saying call someone who gives a rat's.
They were stuck to the desk because otherwise someone would no doubt have made off with them

I have also had the old saying displayed - Lack of organisation on your part does not constitute a crisis on mine
DYbeach
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"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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