Do we really need formal Closure Report?

Discuss and debate ITIL Change Management issues
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bluecat
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Joined: Wed Sep 19, 2012 8:00 pm

Thu Feb 21, 2013 7:36 am

Hi Gurus,

Can you put you ideas.


Once a operation done implenter send notification Successful or Unsuccessful with reason in email body.

Now do we still need any formal closure report for any change?

What is benifit of closure report...it will also say successful or unsuccessful operation with reason at the end ?


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Diarmid
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Location: Helensburgh

Thu Feb 21, 2013 10:23 am

You should review completed (and failed - but that is different) changes, to determine how effectively they were implemented, whether they highlighted any weaknesses in your procedures, whether they were completed on time and within budget and if not why not, whether they have achieved the expected results, whether they caused any particular difficulties, whether they highlighted any scope for improvement, etc. etc.

Sending notification to the customer or the requestor does not of itself close the change.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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