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How to show workload in change management

Posted: Thu Mar 28, 2013 10:24 am
by bluecat
Hi Gurus,

I need to give a report on Change Management

1. Will show the workload and pressure

2. Calcualte the Worload (any formula?)


Anybody has any ideas?

Posted: Fri Jun 28, 2013 4:19 pm
by Casey
Start with your change log.

Pull off KPI's

Go back and pull off weekly or monthly figures
You can use things like:

Number of changes
Number of emergency, normal, standard changes
Number of notifications,

etc etc..

Most of my work is on email so I use number of emails into mailbox, number sent, responce time for each received email etc etc..


HTH