Change Management

Discuss and debate ITIL Change Management issues
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WannabeChgMgr
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Posts: 1
Joined: Mon Jul 03, 2017 8:00 pm

Tue Jul 04, 2017 4:49 am

Hello,

I'm looking for some help, does any one categorise their changes past the change type, like technical, configuration etc?
What do you use and how does it work?

Many Thanks In advance.


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UKVIKING
ITIL Expert
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Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Jul 05, 2017 2:38 am

You can classify a change request as broadly or narrow that your tool allows.

However, you have to manage the classification - and if you make overly detailed then it will sort of defeat the purpose

You use general classifications such as - hardware, software, network, documentation and if you add the Configuration items, the further classifications will be noticed in the CIs
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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