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Standard change categories
Posted: Tue Jan 08, 2019 12:56 pm
We are trying to implement Standard changes. Currently using Normal and Emergency.
Wondering what types of related categories you list for the standard changes.
Example: Network changes, server changes, etc.
Re: Standard change categories
Posted: Thu Jan 10, 2019 9:30 am
Review the ITIL definition of a “standard change”
Host a meeting with members of your change advisory board to decide what sort of changes to your IT systems meet the criteria of a “standard change”
Update your Change Management policy to reflect what IT changes within your organisation meet the standard change definition.
Keep a track record of your standard changes and periodically review them to ensure relevancy.
Any standard changes that on reflection do not meet the given criteria, could either be demoted and managed via the Service Desk (Service Request)or be promoted to a “normal change”