CSI - Methodologies and descriptions

Forum to discuss ITIL issues and disciplines covering Service Delivery.
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dlillico
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Posts: 1
Joined: Tue Aug 02, 2011 8:00 pm

Wed Aug 03, 2011 6:23 pm

Hi

Does anybody have any insight into methodologies and descriptions on how to deliver CSI or how to stand this function up as a new service.

Looking to find descriptive text and processes to ramp up improvements in all ITIL process areas.


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Diarmid
ITIL Expert
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Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Wed Aug 17, 2011 2:55 am

I think you are taking the wrong approach.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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