ITIL Problem Management

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Prasvista
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Wed Aug 08, 2012 2:15 am

Hi Everyone,

I am planning to shift my career to BPO to ITSM. I have applied for a role of Problem Manager in a ITSM organization. Can some one who is in Problem Management define the role of problem Manager and the real world challenges of the role as it would help me to learn about it thoroughly. Also i have given my ITIL V3 foundation. so i have a fair knowledge in PM.


Regards,
prasvista


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UKVIKING
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Wed Aug 08, 2012 2:47 am

Prasvista

If you sat in an ITIL Foundation course and paid attention to the Problem Managment discussion, then the discussion would have explained what Problem Management is and therefore what a Problem Manager does in Problem Management
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Prasvista
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Wed Aug 08, 2012 3:07 am

John,

I can't afford to pay for such courses. So i collected materials from my friends and tried practicing with real world challenges on my own in my current job. Should i get a chance in ITSM to prove i can deliver my best.


Regards,
Prasanna
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UKVIKING
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Wed Aug 08, 2012 6:37 am

Prasvista

The ITIL Foundation exam costs money
The Study material costs money
The foundation course is NOT required but studying the ITIL Material is needed to be done to pass the ITIL Foundation course

Did you take the exam and did you pass ?
If you took the exam and passed, there has to be questions about Problem management

If you used study material - whether you paid for it or borrowed;the information should in study material
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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arslan1
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Mon Jan 05, 2015 12:36 am

If you sat in an ITIL Foundation course and paid attention to the Problem Managment discussion, then the discussion would have explained what Problem Management is and therefore what a Problem Manager does in Problem Management
[url=http://www.chessrivals.net/]http://www.chessrivals.net/[/url]
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UKVIKING
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Mon Jan 05, 2015 2:00 am

arslan... the objective is to post your own words - not merely copy someone else;s words and not attribute them
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Kranti
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Fri Jun 05, 2015 10:14 am

Hi

Problem Managers are two types one being Proactive and other being Reactive . Unfortunately you are currently in REactive mode and what a problem Manager always try being is Proactive .

Problem Managers primary responsibility is to understand the difference between an Incident and a Problem .

As a problem Manager
1. need to identify the Root Cause of Incidents .
2.minimize the adverse impacts of Incidents
3.analyse the problems that are caused by the underlying errors
4.Eliminate recurring incidents
5. minimize the impact of incidents that can be prevented
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