Service delivery specialist

Forum for job seekers and employers in the ITIL arena.
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soapmagic
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Joined: Tue Feb 02, 2016 7:00 pm

Wed Feb 03, 2016 5:28 pm

I have recently been tasked to fully create a service portfolio, who consumes what, and who offers what services that other MAY need. I have also been given approval to hire someone to be dedicated to this project. Problem is I don’t know what I’m looking for or how to describe it to a recruiter. If anyone can point me in the right direction with a job description, or key items to focus on I would greatly appreciate it.


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soapmagic
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Posts: 2
Joined: Tue Feb 02, 2016 7:00 pm

Thu Feb 04, 2016 8:02 am

Will work with other IT managers to identify what they offer and what they consume

Once we have identified everything will help build this into ServiceNow and work on Automation

Be responsible for creating, measuring and reporting of SLO’s and SLA’s

Be responsible for continuous service improvement
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