ITIL manager certification

Discussions related to ITIL certification, training and exams.
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mora
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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mora
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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TomOzITIL
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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hassan2k
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Wed Dec 16, 2009 4:19 am

TomOzITIL wrote:I was fortunate enough to score 70 and 82 respectively on SS and SD late last year.

The advice above is very sound, in addition, I was pleased that I:
* Took 9 days of vacation prior to the exams to study, turned my cell phone off and studied for 5-7 hours per day, which was primarily doing practice questions and getting some "miles" into my handwriting.
* FTFQ (read the ******* question). Only answer what is asked and also in the format that it is asked. eg: if the question asks for pros and cons, then do you answer in a clear table, listing each.
* Bullet points get more marks better than sentences and paragraphs.
* Consistency - ie: don't hope to ignore some processes and pick up the marks in your strong ones.
* Cause & effect - fully understand how processes feed into each other.
* Use your first-hand experience - examples of what you've experienced.
* Summarised the books but didn't even try to rote learn them.
* Get loads of practice questions answered by my trainers.

Hope this helps,
Cheers,
Tom
Congrats, I don't know if it's legal or not if you can share the questions and answers by your trainers because the problem is i am trying to find someone to mark my answers to measure my study plan before sitting for the exam.
my exam should be at April.
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Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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