ITIL manager certification

Discussions related to ITIL certification, training and exams.
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ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Wed Dec 16, 2009 5:40 am


if you could stick to one thread it would be easier to dialogue with you. All this jumping around is very confusing and off-putting. I can assure you that the active users normally spot a new thread (or a newly reawakened thread) pretty quickly and if they want to respond, they will.

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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ITIL Expert
ITIL Expert
Posts: 268
Joined: Tue Jun 05, 2007 8:00 pm

Wed Dec 16, 2009 7:03 am


you can try the following technique that im using for my revision:

Level 1: learn Scope & goals for processes

level 2: learn process steps & techniques

level 3: Benefit, problems, costs & implementations step

level 4: Inputs & outputs

level 5: CSF's and KPI's

level 6: Roles & Responsibilities

level 7: relationship between processes

level 8: relate topics to real life

Good luck with your exams :)

P.S: don't depend on sources different than the blue & red book.

Kind regards,

Ali Makahleh
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Posts: 14
Joined: Thu Dec 03, 2009 7:00 pm

Sun Dec 20, 2009 2:50 am

Thanks for these kind response.
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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