Online Service Manager V2 study group.

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ozz
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LizGallacher
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Tue Jun 17, 2008 9:25 am

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ozz
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hassan2k
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Wed Dec 16, 2009 3:58 am

LizGallacher wrote:If you need any advice or guidance on answering technique, I would be glad to help
I am preparing to take the exam by April.

I am willing to share me with the answers techniques or Buzzwords of itil then i can put examples on it based on the process.
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Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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hassan2k
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Wed Dec 16, 2009 4:04 am

TomOzITIL wrote:I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
• Definition of each process

• The benefits and advantages of each process

• The costs to implement each process and costs to maintain each process

• Critical Success Factors for each process

• The disadvantages/challenges of each process

• How to implement all of the processes

• Generic items that are pretty much standard whichever process you implement

• The interface points, the outputs of one process to the inputs of another

• How - when implemented together - they generate further benefits for the organisation

• The "desired results" that organisations/management are looking to achieve with ITIL processes

• The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

• Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).
Thanks for the notes, could you share with me the shared concepts (BuzzWords) that's shared across all of the process ex. cost, training, knowledge sharing ..etc because i am trying to put them in front of every process and think how i can provide examples based on them to act as rescue if i forgot any points at the exam.

my exam will be on April.
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Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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Diarmid
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Wed Dec 16, 2009 5:21 am

Mohamed,

Tom's outline seems to be exactly what you are asking for.

When I did the ITIL thing some years ago we kept the buzzwords a bit simpler:
- set up a project
- benefits, costs and possible problems

All you really have to keep in mind is "what's it for" and "how will it work?"
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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hassan2k
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Wed Dec 16, 2009 5:36 am

Thanks for the fast response.
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Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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hassan2k
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Mon Dec 21, 2009 3:20 am

ozz wrote:Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV


Oz
I would like to join Ozz.
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Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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UKVIKING
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Mon Dec 21, 2009 3:37 am

hassan

you do realize that he posted that last year 2008 in july

since then

I think he has his Red badge

Quit to trying to figure out ways to short cut your studying and spend time studying instead

while having all the study groups would be nice ... you need to study you parts off as the test is hard
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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hassan2k
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Mon Dec 21, 2009 3:46 am

UKVIKING wrote:hassan

you do realize that he posted that last year 2008 in july

since then

I think he has his Red badge

Quit to trying to figure out ways to short cut your studying and spend time studying instead

while having all the study groups would be nice ... you need to study you parts off as the test is hard
OZZ still study for the exam :D and we already exchange some resources together.
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Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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