path?

Discussions related to ITIL certification, training and exams.
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amya
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Tue Nov 10, 2009 5:16 am

I am planning to take foundation course this weekend. I have IT background.

I want to know how should i go about if I want to do career in IT service management.

I am from India. How are opportunities here?


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BorisBear
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Tue Nov 10, 2009 5:39 am

IT Service Management is the land of milk and honey.

Once you have that foundation certificate you will be one of a very select band of people with that qualification and you will be able to name your price in the job market, with opportunities opening up all around the globe.

We shall all bow down and kiss your feet in the vain hope that you throw us a morsel of your wisdom, expertise and benificent gifts.
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SwissTony
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Tue Nov 10, 2009 5:49 am

"I want to know how should i go about if I want to do career in IT service management."

If you want a career in IT Service Management I would highly recommend arriving on time for the course, paying attention, making notes, studying in the evening, and passing the exam. But then again.......
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UKVIKING
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Tue Nov 10, 2009 7:20 am

first get a job in it

get some experience

get educated / trained / skilled
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
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Tue Nov 10, 2009 7:28 am

or you can marry someone who's rich and save some time and effort
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UKVIKING
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Tue Nov 10, 2009 7:32 am

true

but that will be a different defintion for service management

i would not know how to define

incident, problem or configuration

availability, change and capacity would have unqiue defintions ;-0
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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swansong
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Tue Nov 10, 2009 8:56 am

Keeping the ITSM / marriage analogy alive, from my perspective I think Financial Management is the discipline that you most need to control.

I looked in our CMDB wardrobe the other day and noticed that it was full of CI's called 'ladies shoes'. I ran an audit of said CI's and noticed that hardly any of them have ever been used.

The Mrs claims that they are her Business Continuity backup CI's, and worth the capital investment. At this stage I got bored with all this ITIL Expert-esque talk and went to the pub.

Back to the original question. Best of luck with your exam. The first step on the ITSM ladder.
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mnsmith
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Tue Nov 10, 2009 11:13 am

Wouldn't too many shoes point to a failure of capacity management?
Mick Smith
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SwissTony
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Tue Nov 10, 2009 12:06 pm

That would depend on the Service Catalogue, and whether 'the Mrs' was delivering services to external customers.

Probably best to perform a TOP of the CIs, bringing in your mates...erm...SMEs to clarify whether these CIs were essential for the service provision. If nothing is clear at that point, wait till the weekend, clear out all CIs & evaluate the impact. This should facilitate improvement of your DRP & see the need for an RFC to re-allocate your resources to the PUB.
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DYbeach
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Tue Nov 10, 2009 5:58 pm

Are you currently working in IT? Which area?
You do realise a coundation certificate is only a start. Get that, build your experience, try to do a few different jobs and decide what you enjoy and where you can contribute the most. Then get experience in those areas. And take responsibility for your contuous improvement and education.
DYbeach
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ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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swansong
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Wed Nov 11, 2009 3:02 am

...and whether 'the Mrs' was delivering services to external customers.


What are you saying about Mrs Swansong?

That be fightin' talk.

Outside!
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SwissTony
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Wed Nov 11, 2009 4:13 am

Apologies for any unintended offence, however, the current OLA does not cover fightin', nor going outside. Please call the Service Desk to place a request which will be addessed according to priority & urgency.

:wink: :P
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TomOzITIL_2
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Thu Nov 12, 2009 12:53 am

BorisBear wrote:IT Service Management is the land of milk and honey.

Once you have that foundation certificate you will be one of a very select band of people with that qualification and you will be able to name your price in the job market, with opportunities opening up all around the globe.

We shall all bow down and kiss your feet in the vain hope that you throw us a morsel of your wisdom, expertise and benificent gifts.
Pure gold Boris. :lol:
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rupak_85
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Fri Nov 27, 2009 12:15 am

Hi Everyone!
Can an one supply me the latest dumps for foundation level of ITIl V3.
my mail id:rupak.kar@gmail.com.

I planned to give exam during 1 st week of december.Pls help me if you
have. :)
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UKVIKING
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Fri Nov 27, 2009 1:52 am

rupak_85

Leave this forum. Period.

There is no one who will help any one cheat to get the ITIL Foundation exam.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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