ITIL V3 Foundations Questions - Urgent

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hassan2k
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Fri Dec 04, 2009 10:27 am

Hi,
i should sitting for the exam on Dec 6, i have the following doubts:

Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?

Answer: C

Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management

Answer: A

Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement

Answer:
4 Plan, 3 Do, 1 Check, 2 Act

Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act

Answer: Plan

Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition

Answer: B




Could anyone confirm those answers because i had seen many diff answers for the questions above.

your fast response is highly appreciated.

Thanks in advance.

Regards,
Mohamed


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SwissTony
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Fri Dec 04, 2009 10:42 am

:lol: :lol: :lol: :twisted: :twisted: :lol: :lol: :lol:
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MBU
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Fri Dec 04, 2009 11:00 am

A,A,A,A .... A,B,B,A (no, that's a famous swedish pop group from the 80s)
D,D,D,A
C'mon, you can read as many answers as you want. Sit down and LEARN.
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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UKVIKING
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Fri Dec 04, 2009 11:02 am

Sigh

The answers depend on the following issues

1 - phases of the moon
2 - orbital position of the earth juxtaposed to Mars. Render in radians
3 - the tempature of your first beer at the pub at 7:45 PM on Friday

Takes those 3 values and calculate your answer
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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DYbeach
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Fri Dec 04, 2009 11:50 pm

If you have studied and paid attention you will be fine. Good luck
DYbeach
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ITIL V3 Operation SUpport & Analysis
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bhavani84ms
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Sun Dec 06, 2009 8:02 am

Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?

Answer: 2.Where do we want to be?

Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management

Answer: 1.Service Transition

Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement

Answer: 4 Plan, 3 Do, 1 Check, 2 Act

Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act

Answer: 1. Plan

Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition

Answer: I was taught Value creation is a part of all the Service Lifecycle. However "All of the Above" is not an option here. So, I will go with 1. CSI
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UKVIKING
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Mon Dec 07, 2009 5:09 am

bhavani84ms

The forum is NOT a study source for some one taking the ITIL Exams.

This is why we are answering the way that we do when we get exam related questions

Our usual responses are

read your manual / study material
or a variation that is seen

We point the user to find the answer themselves rather than give them the answer - as you have done

the reason is that this is not the objective of the ITIL Community

It also defeats the purpose of the person's self study / use of practice exams....as that person has taken the least expensive method for the certification path

We provide guidance - 'look in the book'
we should not give them the answers - because a) regardless of whether you provide the right answer, that person now did not learn the concept but has been given the answer at no cost - time or study.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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dam
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Mon Dec 07, 2009 7:37 am

UKVIKING wrote: This is why we are answering the way that we do when we get exam related questions
I agree with you that reasoning in terms of A,BC and D doesn't bring to a global improvement in service management. Nonetheless I'd leave the door open to discussions about answers to exam questions, it is interesting to reflect about why I'd answer C more than B on that specific question, I mean bringing detailed arguments not just letters.
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bhavani84ms
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Mon Dec 07, 2009 7:41 am

Okay, Sorry guys!
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