V2 Managers Exams in April

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lazzareo
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Mon Mar 22, 2010 4:49 pm

Hello all,

I am scheduled to take my ITIL v2 Managers Exams in April and was wondering if anyone can offer any last minute advice which may help me on the day.

Thanks.

8O 8O 8O


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UKVIKING
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Tue Mar 23, 2010 4:50 am

Study the course notes, exercises and practice practice practice answering the questions

Also look through this forum for discussions on the topic
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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swansong
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Tue Mar 23, 2010 4:58 am

Other than obvious (revise, revise, revise...ensure that you fully answer the question showing a depth of understanding of the subject area, with properly reasoned arguments, don't just re-iterate passages from the books, plan your time etc etc etc)

1. Practice writing continuously for three hours at one sitting.
2. Leave time at the end to compile all your papers together.
3. Don't necessarily answer the questions in the order they are given. Go for the easy marks first if this helps you get into your stride.
4. Once you have left the room, leave the exame behind you. Don't carry any mental bagagge into the following days exam.
5. A few minutes planning a proper answer is time well spent ; Don't just start blazing away with a stream of consciousness.
6. Enjoy it!
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Diarmid
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Tue Mar 23, 2010 5:01 am

swansong wrote:6. Enjoy it!
Que?

[how do you get a Spanish question mark?]
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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thechosenone69
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Tue Mar 23, 2010 7:08 am

ITIL V2 Revision – 10 Step Plan

1-Name process, goals and scope
2-Name topic keywords, techniques, process steps
3- Benefits/Problems/Costs/Implementation steps
- Generic and process specific
5- Inputs and Outputs
6- KPIs and CSFs
6-Roles and Responsibilities
7-Knowledge about key words, techniques
8-Relationships and Interfaces
9-Discuss topic from varied view points
- IT/Customer/Users/Real Life
- (people, process, products, partners)
10- Practise planning or writing past questions
Ali Makahleh
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ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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thechosenone69
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Tue Mar 23, 2010 7:09 am

I need to learn counting.
Ali Makahleh
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ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Diarmid
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Tue Mar 23, 2010 7:33 am

uno, dos, tres, ...
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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thechosenone69
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Tue Mar 23, 2010 7:50 am

Thank you, tomorrow we'll start with A, B, C..
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Diarmid
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Tue Mar 23, 2010 8:00 am

alpha, beta, gamma,delta, eta, theta, ..., omega

I'm pushing the pace, but I do not guarantee correctness, since it's all from school-age memory.

There's a Leonard Cohen song that refers to alpha, omega and delta. [This information is provided with the intention of attracting new listeners to the hundredth and something floor of the Tower Of Song.]
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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thechosenone69
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Tue Mar 23, 2010 8:27 am

lesson learned :lol:

Lazzareo,

Focus on the Blue and Red books, those are the core books, you need to read those fewtimes at least before the exams.
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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DYbeach
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Wed Mar 24, 2010 10:37 pm

Diarmid wrote: There's a Leonard Cohen song that refers to alpha, omega and delta. [This information is provided with the intention of attracting new listeners to the hundredth and something floor of the Tower Of Song.]
Light As The Breeze, Louise
Did you get to any recent shows (i.e.last couple of years)? So amazing. Sigh.
DYbeach
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"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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Diarmid
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Thu Mar 25, 2010 4:06 am

Nearly got to a concert in Edinburgh a million years ago, but couldn't afford two £7 tickets at the time.

DY,

Must compare record collections some time. I fancy we could open new vistas among the ones we don't have in common. I expect we could compare CDs as well 8)
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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DYbeach
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Thu Mar 25, 2010 5:50 am

Diarmid,

finding new music is always fun.

Recently acquired a turntable that plugs into the computer and lets you copy your vinyl to digital format (LPs, not shiny 70s clothing)

Have not even started because that would be the end of my spare time for the forseeable future
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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Diarmid
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Thu Mar 25, 2010 6:11 am

I got one of those. Left it for ages for same reasons and then discovered it ran a tiny fraction out of time and the recordings are only just tolerable. When I'm rich, I'll go for top of the range, test it day one and send it right back if less than perfect. Anyone want a slightly out of time Paul Robeson recording? - only kidding, I haven't tried it on 78s.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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