Advise required regarding the ITIL Expert Path

Discussions related to ITIL certification, training and exams.
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Herorules
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Mon Sep 27, 2010 7:17 am

Dear all ITIL Experts and seniors,

i was surfing within this community for more than 2 hours and i really admire the way the ITIL Experts respond for the various questions about the ITIL i got the general Idea which is nothing come easy and to be honest in the beginning my concern was to find any sample for any of the intermediate exams and i failed, which makes me understand how much this certificates are powerful and achieving these certificates will greatly improve my skills in the service management.

therefore I'm intending to study and study and study only, but my question here is:
is there any advise on how to study, what is the required materials other than the OGC books that can assist me, what i meant is your personal experience this will help me to build my own study strategy.

and as there is no classroom courses available in my region i will go with online courses, also i need advise regarding this.

i have 6 years experience (technical and management) within this field as I'm working now as IT In-charge in medium size company but ITIL Expert will improve my managerial skills.

i appreciate any info you share with me.

regards,


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Herorules
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Wed Sep 29, 2010 1:29 am

3 days and no reply??? no one can advise or write about his personal experience ??
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LizGallacher
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Wed Sep 29, 2010 3:03 am

Therer is at least one company providing online Intemediate courses - you need to use google for that, as we cannot post links etc here.
As far as reading is concerned - thoroughly read the particular Lifecycle book - this is essential. You might also like to try
Passing Your ITIL Intermediate Exams ISBN: 9780113310999
ITIL V3 Capability Operational Support & Analysis Handbook (OSA)
ISBN: 9780113312085
ITIL V3 Capability Release, Control & Validation Handbook (RCV)
ISBN:
ITIL® Lifecycle Approach Based on ITIL® V3 Suite – 5 Management Guides (english version) ISBN: 9789087531089
I find the Capability courses more practical and interesting than the Lifecycle ones - so I would start with whichever one(s) that are relevant to the work you currently do
These are difficult exams - so good luck!.
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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UKVIKING
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Wed Sep 29, 2010 3:31 am

Herorules

There are no SLAs regarding any posts

There is not a Service Desk, support team or post resolution groups for posts

The Admin for this website works and removes in appropriate posts such as SPAM, etc

Since there are no SLAs, there is NO expectation as to when some one will respond to the post

Please do not do that again. My next response will reveal my inner Grumpy Ole Git - which has been mostly suppressed this year

Please ask questions; however, responses may be slower than a slow boat from Qatar to Shanghai (Grin)
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Timo
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Wed Sep 29, 2010 11:31 am

Personally, I can't wait, John.
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UKVIKING
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Wed Sep 29, 2010 12:06 pm

Timo

Waiting for what ?

A response ?
A GoG response ?
Dinner ?
A waiter ?
the sun to shine ?
Godot ?
End of the world ?
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Thu Sep 30, 2010 3:34 am

That's right. Pick on poor inoffensive Godot. Everyone does. But it was never his fault in the first place.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Herorules
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Thu Sep 30, 2010 4:18 am

Dear all,

i would like to thank Liz very much for the info, i appreciate the positive effort you made to write these information.

now Mr. John,

with all my respect and before i start i would like to inform you, please feel free to delete my post, even cancel my registration but i have the right to express my feelings the same way you did.


my Curious pushed me to ask for a reply to my question because I'm really interested in the ITIL Certificate, maybe this is a crime in your opinion but trust me its not worth it to REVEAL YOUR INNER GRUMPY OLE GIT.

People like you gives me the motivation to build my own experience (ITIL Expert Path) that i can share later with others to help them reach the same goal we all are/were following, but for sure not to show them that one of ITIL Expert Certificate benefits is INCREASING THE EGO LEVEL.

Kindly accept my apologies if i caused any hurts to you, and if you want me to be no more member of this community i will gently leave.
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Timo
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Thu Sep 30, 2010 12:01 pm

For the revelation of your inner Grumpy Ole Git.
UKVIKING wrote:Timo

Waiting for what ?

A response ?
A GoG response ?
Dinner ?
A waiter ?
the sun to shine ?
Godot ?
End of the world ?
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swansong
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Thu Sep 30, 2010 12:31 pm

...and if you want me to be no more member of this community i will gently leave
Please continue to post on this forum until you feel that it no longer serves its purpose for your needs, or you feel you have nothing to add. Its not UKVikings decision whether you continue to be a member of this forum.

If his responses annoy you just ignore them.
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Herorules
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Thu Sep 30, 2010 2:06 pm

swansong wrote:
Please continue to post on this forum until you feel that it no longer serves its purpose for your needs, or you feel you have nothing to add. Its not UKVikings decision whether you continue to be a member of this forum.

If his responses annoy you just ignore them.
thank you and you are correct i need to stay here until i get the help i need or help other if i can too.

anyway i think my post was not easy to be answered as quick as i thought and UKVikings also have a point which i need to be patient.
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