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DaveInSeoul
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Tue Mar 15, 2011 12:09 am

I agree with John. I am much more interested in your work experience and "what have you done lately" than your ITIL logo.

However, having said that, I AM interested if you have ITIL foundational knowledge, especially because we are trying very hard to implement ITIL in our organization. An ITIL foundation certificate indicates that you can recognize ITIL "two out of three" times, but not a lot more than that :-)

I'm more interested if you have working knowledge on ITSM best practices in your area of expertise, than if you can spell ITIL. Having said that, with over 100 K people or so with the ITIL v3 foundations cert, it can be a discriminator.

Mentioning it on the CV is good, but putting the logo on your CV? As John said, it's a good way to get your resume tossed.


Dave Martin
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BorisBear
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Tue Mar 15, 2011 5:31 am

You would have to be a bonehead to reject a CV/Resume (and potentially the best candidate) for putting a logo for one of their professional qualifications in amongst the text. When it comes to a question of style over substance I would always look for the substance.

And btw, well done on throwing a wet blanked over the OPs recent qualification achievement :roll:

I think I'll add the logo to my CV......I may even throw in 'V3' :wink:
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DaveInSeoul
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Tue Mar 15, 2011 10:29 am

A logo does NOT qualify someone as the best candidate - I'm not even sure why you implied it.

And certainly you don't think I'm bashing the person who goes out of there way to demonstrate their knowledge by getting a ITIL cert?

I'm saying that, for me, logos on a CV are a big turn-off. I want the best combo of experience and knowledge for a particular candidate. Functionality over form. I would be as put off by a MS logo or Cisco logo on a CV as a ITIL logo.

But, hey, I'm just a bonehead hiring manager.
Dave Martin
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BorisBear
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Wed Mar 16, 2011 5:11 am

DaveInSeoul wrote:A logo does NOT qualify someone as the best candidate - I'm not even sure why you implied it.

And certainly you don't think I'm bashing the person who goes out of there way to demonstrate their knowledge by getting a ITIL cert?

I'm saying that, for me, logos on a CV are a big turn-off. I want the best combo of experience and knowledge for a particular candidate. Functionality over form. I would be as put off by a MS logo or Cisco logo on a CV as a ITIL logo.

But, hey, I'm just a bonehead hiring manager.

I didn't imply it, you made an incorrect assumption. I just find it a little idiotic that someone would turn a candidate away just because they have a logo on their CV.

Me, when I hire people I dig a little deeper than how their CV is presented, but hey, good luck with that.
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TomOzITIL_2
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Sun Mar 27, 2011 11:39 pm

Actually, I have used logos in a resume, and they worked.

2-page resume was structured in a traditional way, but what I did was list out a whole bunch of projects I ran, my role in the project and benefits gathered.

eg a table with various headings:
Vertical industry: Banking & Finance
Customer size: 12000 users
Service provided: ICT efficiency & sourcing strategy
My role: Principal Consultant
Benefits yielded: ##% reduction in IT Operating budget within 3 years

so you can imagine a table with 20-30 of these types of projects in a matrix.

Via the nature of my work, some specific customers didn't want to be associated with a specific problem or benefit, or I couldn't be bothered calling them ALL to confirm that they were OK to vouch for me (in fact some were still active customers and didn't know I was looking around).

So I had a small table underneath with:
"Brands engaged in above consulting assignments", then about 20 logos, many of them recognisable.

No, I am not going to put an ITIL logo beside my certifications or a Monash Uni one beside my degree, but in terms of making an impact to show a point of broad experience, it actually worked OK.

An alternative was to lengthen my resumt by a couple of pages, which I am loathed to do.
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UKVIKING
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Tue Mar 29, 2011 3:52 am

All

I think I started a storm here.

All: Look at it from a HR perspective. You get 20 CV / resumes via email.

You print the 20 out on the printer in Black and white

Those CVs where some one uses colors - yes there are still people who do this and graphics including logos graphic bullet points

The stack of 20 CVs / Resume looks like this

intro letter, CV ( 2 - 3 pages)

You do a quick scan and those that did not supply intro letter with CV, you put in pile # 2. Pile number 1 has 12 Cvs with cover letters. Pile #2 has 8

Then you the HR person look over the CVs for professional look and feel. You have done this for years.

Standard fonts, good layout -- employment, education, skills section
minimal use of graphics
whittles the list down to 7

One CV had very little experience and for the education section - as they have the ITIL foundation certificate put the logo for ITIL and the Certfication logo on the page. You look at it and realize that there is NO work experience and only the ITIL certification

As these are usually at least 1 1/2 " by 3/4" logos if you are compiling with the standards, you

The reaon I would reject those with logos is that for the most part once you have experience, the logo and its meaning is superceded by the experience

I have the ITIL Service Manager's certificate, MCSE (Window 2000 and lower), ISO 20k, CoBIT etc. That is listed in the education and knowledge section at the back of the CV / resume

At the front of the CV, I have my work experience as this is the reason I am being hired or applying for a job.

NOTE: There is a fine line of difference between a CV for some one new to the field or job area and some one with 5 - 10 years experience,

If some one with little experience puts logos etc on the CV to 'beef' it up as there is very little experience beyond education skills, then I put that one off to the side

If some one does the CV like TomOzITIL - where the logos are secondary to the experience, I would NOT throw it away

The last point I make is that some hiring managers take the CVs and render them to text files to reduce the CV to its raw state.

Using logos, tables and fancy things just go away
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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BorisBear
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Tue Mar 29, 2011 4:11 am

UKVIKING wrote:All

I think I started a storm here.

All: Look at it from a HR perspective. You get 20 CV / resumes via email.

You print the 20 out on the printer in Black and white

Those CVs where some one uses colors - yes there are still people who do this and graphics including logos graphic bullet points

The stack of 20 CVs / Resume looks like this

intro letter, CV ( 2 - 3 pages)

You do a quick scan and those that did not supply intro letter with CV, you put in pile # 2. Pile number 1 has 12 Cvs with cover letters. Pile #2 has 8

Then you the HR person look over the CVs for professional look and feel. You have done this for years.

Standard fonts, good layout -- employment, education, skills section
minimal use of graphics
whittles the list down to 7

One CV had very little experience and for the education section - as they have the ITIL foundation certificate put the logo for ITIL and the Certfication logo on the page. You look at it and realize that there is NO work experience and only the ITIL certification

As these are usually at least 1 1/2 " by 3/4" logos if you are compiling with the standards, you

The reaon I would reject those with logos is that for the most part once you have experience, the logo and its meaning is superceded by the experience

I have the ITIL Service Manager's certificate, MCSE (Window 2000 and lower), ISO 20k, CoBIT etc. That is listed in the education and knowledge section at the back of the CV / resume

At the front of the CV, I have my work experience as this is the reason I am being hired or applying for a job.

NOTE: There is a fine line of difference between a CV for some one new to the field or job area and some one with 5 - 10 years experience,

If some one with little experience puts logos etc on the CV to 'beef' it up as there is very little experience beyond education skills, then I put that one off to the side

If some one does the CV like TomOzITIL - where the logos are secondary to the experience, I would NOT throw it away

The last point I make is that some hiring managers take the CVs and render them to text files to reduce the CV to its raw state.

Using logos, tables and fancy things just go away

Nice climbdown :wink:
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UKVIKING
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Tue Mar 29, 2011 8:00 am

Yea

I did have to re-look at my blanket statement

After some of the other posts

I still personally dont like CVs with logos on it

Especially when there is no real meat to the CV

Padding it with Logo to make it look fat just iritates me
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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BorisBear
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Tue Mar 29, 2011 10:19 am

UKVIKING wrote:Yea

I did have to re-look at my blanket statement

After some of the other posts

I still personally dont like CVs with logos on it

Especially when there is no real meat to the CV

Padding it with Logo to make it look fat just iritates me

I agree.......nobody likes a flash git
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TomOzITIL_2
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Tue Mar 29, 2011 7:40 pm

flash git?


guilty as charged... :oops:
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UKVIKING
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Wed Mar 30, 2011 3:53 am

Tom

I seriously doubt the only thing on your CV are logos and course work

I think you have BTDTaGTTS
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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SanITIL
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Wed Feb 29, 2012 11:22 am

I cleared my ITIL v3 Foundation exams today,

Is it possible to download the certificate soft copy from ITIL site, if yes could someone pls help me with the link url for that.

Thanks!!
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LizGallacher
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Wed Feb 29, 2012 2:41 pm

Which examination institute did you use? EXIN, APMG, ISEB, CSME etc. If you used Prometric, it will probably be EXIN, but it takes a while for them to receive the information from Prometric
You need to request the softcopy from the EI
Liz Gallacher,
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SanITIL
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Tue Mar 06, 2012 6:08 am

@LizGallacher

Thanks a lot!
Client was EXIN, so do I have to make a special request for softcopy of the certificate?
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LizGallacher
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Tue Mar 06, 2012 4:40 pm

As long as they have received the information from ProMetric, Exin should be able to give you a soft copy without a problem. If you google Exin, and go to their main site, you should be able to find a contact number. Any problems, message me.
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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