Just passed Service Operations

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BigByrd
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Sat Mar 05, 2016 6:27 pm

In my day to day, I live and breath most of the subject matter in Service Operations. With that being said, I passed on the first go, but didn't get nearly as high as I would have hoped.

My question is - how did others find the difficulty of the Service Operations compared to the other 5 Books?

Are they all in the same Scenario/Question format?


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UKVIKING
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Sun Mar 06, 2016 3:18 am

the exams are all simlilar

Thge MALC was tricky
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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BigByrd
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Sun Mar 06, 2016 9:05 am

Similar in execution?

Scenario and in-depth gradient scored answers?
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UKVIKING
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Sun Mar 06, 2016 11:40 am

Case study based - 10 - 20 multiple guess questions

the right answer 4 pts
the almost 3
the not so right 1
the wrong 0

The Service Strategy & MALC exams were like that - those were all I had to take
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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