Controlled documents versus uncontrolled documents

Discuss topics on the fringe of ITIL, including relationships with other approaches.
Post Reply
User avatar
ChrissyRayne
Itiler
Itiler
Posts: 16
Joined: Sun Sep 25, 2016 8:00 pm

Sat Oct 22, 2016 1:47 am

Anyone here who can give me some idea regarding controlled and uncontrolled documents (in document control)?

I have a little knowledge about this and I think there are a lot of IT professionals in this forum who are capable of providing me the answers. TY


User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Sat Oct 22, 2016 3:22 am

Well if an org has a document management policy and a document editing / building policy, then you would have controlled document management

it is basically a workflow to

write a draft (author)
get it reviewed (reviewer(s)
get it published (publisher)

then when ever there are updates - the document is versioned (number & date)

1.0; 1.1
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
ChrissyRayne
Itiler
Itiler
Posts: 16
Joined: Sun Sep 25, 2016 8:00 pm

Sun Oct 23, 2016 10:10 am

UKVIKING wrote:Well if an org has a document management policy and a document editing / building policy, then you would have controlled document management

it is basically a workflow to

write a draft (author)
get it reviewed (reviewer(s)
get it published (publisher)

then when ever there are updates - the document is versioned (number & date)

1.0; 1.1
I have also read the controlled documents in ETQ (first paragraph). Whew, no doubt newbies like me will get confused with this term. Anyway, thanks for your help!
Post Reply