Service Management World - October 15-17, 2018
UBM is excited to bring you Service Management World. UBM organizes premier business technology events like the HDI Annual Conference & Expo, ICMI’s Contact Center Expo and Contact Center Demo, Enterprise Connect, Black Hat, Interop ITX, and many more renowned business-to-business events. With its proven experience in uniting emerging communities and producing top-quality industry events, UBM is proud to present Service Management World.
UBM’s leading brand in the service management space is HDI. For over twenty years, HDI has served as a leading resource for service and support pioneers. Through thought leadership, performance improvement consulting, and service management training, HDI promotes the principles, processes, and strategic value of service management. Here are just some of the ways that HDI has empowered the growth and development of today’s service management community over the past two decades:
wo Service Management-focused events – the IT Infrastructure Management Conference & Expo and the Service Management Conference & Expo – the precursors to Service Management World
Leading industry researchon the emergence of enterprise service management, one of the twin pillars of this inaugural event, alongside digital transformation
A master class video series on ITIL, hosted by Malcolm Fry (“ITIL and the Service Desk”)
Internationally renowned service management training and certification
Countless resources on all aspects of service management, including CMDB, asset manag
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