Estimation of costs/ savings by implementing/ not implementing ITIL processes

Discusssions, questions and answers relating to the open project: The ITIL Guide
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batgirlUB8
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Tue Nov 13, 2018 11:08 am

I'm currently running a feasibility study as part of a quality management exercise to justify having formal processes in place for Incident management, Problem management, configuration management, etc.. Has anybody got estimated costs, risks and benefits to their organisation as the result of implementing or not implementing these ITIL processes?


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UKVIKING
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Wed Nov 14, 2018 12:56 am

Have you ever read any of the ITIL books or taken an ITIL Foundation course.

The costs and benefits of implementing a Best Practice is very well documented

As to specific costs, each company's information is not relevant to every other company.

ITIL ADMIN: Can you move this to the General ITIL Discussion group
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
batgirlUB8
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Wed Dec 12, 2018 6:10 am

Hi, thank you for your feedback. I am very well versed with the concepts and best practices of ITIL. I was interested in the arguments used to justify the cost of implementing them to ensure robust and firmer controls of the ITSM practices within the organisation.
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